Environmental Services Direct Support
Resume:
CIERRAH MCLEOD
MONROE, NC 28110
****.*******@*****.***
Objective
Seeking to leverage diverse expertise in executive assistance, direct support, and environmental services to contribute effectively to Union County of North Carolina. Dedicated to delivering exceptional results, I aim to support the organization's mission while furthering personal and professional growth in a collaborative setting.
EXPERIENCE
Bridge Senior Living
Charlotte, NC
Environmental Services Associate
Jul 2023 - Present
● Execute daily cleaning tasks in strict accordance with established standards, garnering consistently high cleanliness ratings from resident satisfaction surveys.
● Maintain cleanliness and upkeep of both public and private resident areas, adhering meticulously to health, hygiene, and appearance policies and regulations.
● Implement thorough cleaning and sanitization protocols for over 20 rooms daily, resulting in exceptional resident satisfaction.
● Assist engineering team with light maintenance duties, including changing light bulbs and regular carpet cleaning, ensuring a clean and safe environment for staff and visitors.
Coloring on Canvas, LLC.
Indian Trail, NC
Executive Assistant (Seasonal Contractor)
Jan 2016 - Present
● Organize and prioritize requests and queries from clientele, efficiently resolving 90% of issues within 24 hours, thus enhancing overall customer experience.
● Maintain a detailed diary for the executive, providing timely reminders for upcoming events and deadlines, ensuring tasks are completed promptly.
● Coordinate and manage the CEO's daily schedule, prioritizing appointments and sensitive matters to optimize time management and efficiency.
● Implement an efficient electronic filing system, reducing retrieval time for documents and enhancing overall productivity.
The Arc Ontario
Victor, NY
Direct Support Professional
Feb 2022 - Apr 2022
● Assist individuals with daily living skills, fostering their independence and enhancing their quality of life.
● Build strong rapport with individuals with disabilities through active listening and empathetic communication, boosting their self-esteem and confidence levels.
● Collaborate with Residential Team Members to conduct personalized assessments of each individual's Life Plan, resulting in increased satisfaction and engagement.
● Evaluate and assess individuals' skills, identifying areas for improvement and developing individualized skill-building plans, leading to enhanced community integration.
FedEx
Farmington, NY
Package Handler
Jan 2020 - Sep 2020
● Handle a diverse range of warehouse functions, including labeling, replenishing, box making, loading/unloading trailers, and operating a forklift.
● Demonstrate exceptional attention to detail by successfully completing over 1,000 box-making tasks with minimal errors, maintaining high-quality standards for packaging and shipping.
● Achieve a high accuracy rate in package sorting, resulting in a significant reduction in delivery errors.
● Collaborate with the warehouse team to streamline the packaging process, reducing order fulfillment time and increasing productivity. Delaware North, Finger Lakes Gaming
Farmington, NY
Floor Attendant
Oct 2018 - Jul 2019
● Monitor and maintain the performance of over 100 gaming machines, ensuring smooth operation and maximizing customer satisfaction.
● Conduct regular inspections of assigned areas, identifying and resolving machine malfunctions within an average response time of 5 minutes, maintaining a seamless gaming experience.
● Maintain a 100% compliance rate with Delaware North and state gaming procedures for processing jackpot payouts, minimizing the risk of penalties or fines.
● Provide exceptional customer service by anticipating guests' needs and offering relevant gaming recommendations, leading to increased overall game play.
Delaware North, Finger Lakes Gaming
Farmington, NY
Housekeeping
Jul 2017 - Mar 2018
● Maintain cleanliness standards for the work environment, ensuring that all areas are well-maintained and free of debris, resulting in high customer satisfaction ratings.
● Implement time management techniques to increase efficiency and productivity, resulting in a decrease in average cleaning time per area.
● Maintain a streamlined cleaning schedule that prioritizes high-traffic areas, resulting in a reduction in customer complaints regarding cleanliness.
● Efficiently complete cleaning tasks within allocated timeframes and ensure customer satisfaction.
EDUCATION
FLCC at Canandaigua Canandaigua, NY
Associate of Science in Psychology GRADUATED 2020 SKILLS
Microsoft Office (Excel, Word, PowerPoint)
Ability to problem solve independently
Multitasking
Strong organizational and time-management skills
Customer service skills
Communication skills
Customer support skills
Issue and conflict resolution
Dependability
Initiative
Contact this candidate