Front Desk Customer Service
Resume:
Jack Sprouse
Orlando, FL *****
*******.****.*@*****.***
Dedicated hard worker skilled with 18 years experience in construction, landscaping, cooking, and hospitality. Proficient in various construction tasks, landscaping maintenance, and kitchen operations. Possess strong customer service skills and experience in front desk reception and night audit roles. Work Experience
Construction Worker
J and J Construction-Jacksonville, FL
March 2013 to April 2019
• Performed various construction tasks such as framing, roofing, and concrete work
• Read and interpreted blueprints and construction plans to ensure accurate execution of project specifications
• Safely operated power tools including saws, drills, nail guns etc. while following proper safety procedures
• Assisted in the demolition process by removing debris from worksites using wheelbarrows or other equipment
• Mixed mortar or grout according to specified formulas for bricklaying or tile setting applications
• Lifted heavy loads manually or with assistance from equipment ensuring proper lifting techniques were followed at all times
• Dug trenches using shovels or excavation equipment following established guidelines
• Assisted with the installation of roofing materials such as shingles, tiles, or metal sheets Landscaper/Laborer
AAA Action tree service-Fort Myers, FL
May 2010 to June 2014
• Performed various landscaping tasks such as mowing, trimming, edging, and weeding to maintain the appearance of outdoor spaces
• Assisted in the construction of hardscapes such as patios, walkways, retaining walls using concrete or stone materials
• Performed regular maintenance tasks such as pruning, mulching, and fertilizing
• Followed instructions from supervisors or project managers regarding specific tasks or assignments
• Operated and maintained landscaping equipment including lawnmowers, trimmers, blowers, and hand tools
Line Cook/Prep Cook/Dishwasher
Margaritas Mexican Grill-Manchester, NH
March 2007 to October 2010
• Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
• Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
• Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers
• Received inventory deliveries, checked for accuracy, and stored products appropriately
• Cooked various types of meats/fish/poultry/vegetables using different cooking methods (grilling/baking/ sautéing)
• Maintained a positive attitude while working under pressure in a fast-paced environment
• Maintained cleanliness and sanitation of all dishes, utensils, and kitchen equipment
• Collaborated with servers and kitchen staff to maintain a smooth flow of dirty dishes from tables to the dishwasher area
• Assisted in food preparation by chopping vegetables, portioning ingredients, and assembling plates Night Auditor
Excel Hospitality, Inc.-Fort Myers Beach, FL
January 1999 to September 2005
• Managed front desk operations during overnight shifts, including guest check-ins and check-outs
• Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
• Coordinated with maintenance personnel to address any facility issues that arose during the night shift
• Balanced cash drawers and completed end-of-day accounting procedures accurately
• Trained new front desk employees on night audit processes and procedures Front Desk Receptionist
Excel Hospitality, Inc.-Fort Myers Beach, FL
January 1999 to September 2005
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Greeted and welcomed guests, providing a positive first impression of the company
• Trained new receptionists on office procedures, phone systems, and customer service best practices
• Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
Education
11th in General Studies
Suwannee High School - Live Oak, FL
January 1995 to July 1999
Skills
• line cook, short order cook,fry cook (5 years)
• Front desk clerk (5 years)
• Night audit (3 years)
• Landscaping (5 years)
• Construction (6 years)
Contact this candidate