Customer Service Representative

Inga M. Skarbic

Sacramento CA ***** ****.******@*******.*** 916-***-****

PROFFESIONAL SUMMARY

I am a dedicated and honest professional with a strong work ethic, motivated to make a positive impact in the field of pharmacy technology and healthcare customer service, contributing to the well-being of my community.

EXPERIENCE

Blue Shield of California – Rancho Cordova, CA

Intake Medical Specialist June 2022 – August 2022

Delta Dental – Rancho Cordova, CA

Customer Service Representative. January 2022- February 2022

Winco Foods – Sacramento, CA November 2021 – January 2022

Cashier

Maximus/ Kelley Services- Folsom, CA November 2014-February 2019

Customer service representative For Health Care Options

SKILLS:

Enthusiastic and hardworking individual

Excellent organizational and administrative skills

Handling highly confidential matter with discretion

Written and verbal communication skills

Medical Technology Team Player

Managed staff, sales, and reports

MS Office: Microsoft Word, Excel, PowerPoint, Word Perfect

All Microsoft Operating Systems

Medical Eligibility Data System (MEDS), CRM

Typing 35-40 wpm/fax

Written and Verbal communication skills.

Team working orientated – Ability to work under supervision.

Medical Terminology

7 years of Call Center Experience

25 years of customer service

Responds to inbound calls and completes outbound support calls.

Supplies responses to questions, and in specific instances

Refers callers to appropriate representative.

Experience with Medical, and Medicare and MAP

Enrolling and dis-enrolling FFS, MMC, CCI, HCO, MFF plans.

Billing inquires / Billing Questions with Healthcare (MED, DED, PRD)

Light cashier work

Superior Customer Service

Basic cleaning and sanitation

EDUCATION:

MTI College – Business Administrative Assistant Diploma

Sacramento, CA Graduated- December 2004

Carrington College: Pharmacy Technology- Graduated- April 2024

Sacramento, CA 95826

EXTERNSHIP

Carrington College Externship – Sacramento CA

Walgreens Pharmacy 240 Hours

Assist in maintaining patient files.

Places pharmaceutical products in appropriate containers and affixes labels to bottles.

Monitors prescription inventory for expired pharmaceuticals.

Assist with customer service, in person & drive through.

Assists in the operation of the facility pharmacy maintains drugs.

Contact this candidate