It Support Technician

Meehir Budla

Passaic, NJ ***** ● 973-***-**** ● **********@*****.*** ● https://www.linkedin.com/in/meehirbudla/ OBJECTIVE

Seeking an opportunity to apply and capitalize my strong analytical and technical skills to ensure personal and professional growth. EDUCATION

Bachelor of Science, Computer Science Anticipated Graduation: May 2024 Montclair State University: GPA 3.7

WORK EXPERIENCE

IT Support Technician, Montclair State University, Montclair, NJ March 2022 – May 2024

● Handled/created tickets with specific technical issues listed related to campus servers, software, and hardware such as Canvas, Nest, Workday, CITRIX, Adobe, Cisco, printers, and desktops/laptops.

● Offer client advanced assistance using remote session software, Beyond Trust Remote Support, and telephone to troubleshoot any technical issues.

Pharmacy Technician, Walgreens Pharmacy, Passaic, NJ May 2021- October 2021

● Communicated with healthcare providers, insurance companies and patients in person, by mail, via phone and fax. Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications.

● Made requisitions for drugs and supplies with professional guidance from the pharmacists. Performed clerical tasks such as filing, answering phones, and operating cash register, maintaining prescriptions records, Data Entry. Data Management Intern, Montclair State University, Montclair, NJ January 2021 - May 2021

● Analyzed quantitative and qualitative data using analysis methods like preprocessing and classifying data. Gathered and synthesized information by meeting with various CHSS departments and their respective programs

● Managed excel sheets and spread books. Tracked data and highlighted trends, analyzed trends in higher education, researched programs, and their application. Created survey using Qualtrics survey tool. PROJECTS

Shuttle Reservation System, Software Engineering II February 2023-May 2023

● As a member of a team of five, I contributed to the development of a Shuttle Reservation System. The system allowed students to reserve shuttle rides to and from campus, and included separate login portals for students, drivers, and administrators.

● My main responsibilities on the team were to design the admin portal's front and back end. I also assisted in managing the admin portal's database, along with helping with driver login functionality and troubleshooting technical issues. Pink Panther Merchandise, Database System September 2022-December 2022

● As a member of a team of three, I contributed to the development of a Pink Panther Merchandise E-commerce Website. Our team utilized MySQL and phpMyAdmin to create the database and PHP, HTML, and CSS for the front-end design of the website.

● I worked on the user interface design of the website, adding elements like a shopping cart and payment process. Furthermore, I edited and maintained the database's operation, handling product information, and establishing user authentication. SKILLS

● Microsoft office applications, Agile Scrum Team, DBMS knowledge, Oracle, Microsoft Windows Server, HTML/CSS, PHP, MySQL, Ad Hoc Queries, Java, Python.

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