Business Objects Technical Support

Summary of qualifications:

●Database analyst, Business Objects and SQL report design and administration.

●Excellent technical skills in Business Objects designing and Developing a Universe, Desktop intelligence and Web Intelligence reports according to the client’s requirement.

●Expertise in creating, organizing and scheduling reports such as Web Intelligence Reports, Desktop Intelligence Reports.

●Accountable for providing high-end solutions to Business Objects customers and troubleshooting all issues related to development and administration.

●Proactively strive to improve tools and development methodology.

●Customer oriented person.

●Analyzed clients’ Data Warehousing needs. Identified distinct functional areas.

●Defining with end users queries, analyses and reporting needs.

●Interacted with DBA to design and prepare conceptual schema for Universe and identified specifications for the Universe.

Technical Skills:

Business Intelligence Tool: Business Objects

Reporting Tools: Web Intelligence, Desktop Intelligence

Operating Systems: MS Windows Servers

Databases: MS SQL Server

Tools Used: Information Design tool, Universe designer Upgrade Management tool, Citrix.

Experience:

Clalit Health Services – Data report developer, Business Objects 2000-2006

Tel-Aviv, Israel

●Developed and analyzed database reports – drafting a list of requirements with the customer, multiple parameters and data sourcing.

●Working with C level executives.

●Managing access privileges to the databases.

●Remote support, connecting to Customers environment remotely to offer support.

Chashavshet Ltd – CPA software technical support engineer 1999-2000

●Accounting software technical support engineer.

●Customer training and product presentation

Education:

Associate Engineer - Computer science, Michlala le Minhal College, Ashdod.

Licensed Practical Nurse, Aba Hilel Silver College

Languages:

English, Hebrew,Russian

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