Customer Service Technical Support

Security Officer-Titan Security Group

Chicago IL

June 2022 -January 2023

1.Bag Checks & Body Scans

2.Answer Questions

3.Give Directions

4.Observe and Report

Customer Service Representative-Thomas L Cardella and Associates

Ottumwa Iowa

July 2018-March 2019

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Resolved payment and order disputes

• Provided excellent technical support

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Confirmed payments, refunds, etc.