It Support Customer Service

Rashon Wright

Waterbury, Connecticut 203-***-**** *************@*****.*** linkedin.com/in/rashonwright Google Certified IT Support Specialist with 10 years of experience in the medical field where the skills of customer service, effective communication, and technical support were developed. Seeking roles in tech that offer opportunities to work directly with customers and further develop technical skills. The ability to thrive in customer-facing environments and maintain detailed documentation of processes make me an ideal candidate for this position. RELEVANT SKILLS

Technical Support • Ticketing System • Customer Service • Windows • Linux • System Administration • Multitasking • Organization EDUCATION

Google IT Support Professional Certificate • Merit America, Virtual 09/2022 - 12/2022

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification.

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts.

RELEVANT EXPERIENCE

Patient Care Coordinator • PACT Gastroenterology, Hamden, Connecticut 04/2023- Still Present

● Serves as liaison for coordination of care in all aspects of patient needs i.e. scheduling, procedures, new patient, etc.

● Gather all information for optimization of visit or procedure and communicate it to all necessary individuals

● Maintains an interdisciplinary approach to patient care, support, schedule and resource referrals. Sales Associate • AT&T, Derby, Connecticut 06/2022 - 04/2023

● Support customers using empathy, conflict resolution strategies, and effective tech solutions in order to retain valued customers and ensure customer satisfaction.

● Troubleshoot common technical issues with customer devices, including cloud syncing, connectivity issues, power/charging, software updates, and data storage.

● Provide excellent customer service by greeting customers upon entry to the building, actively listening to customer needs, and assisting customers in locating merchandise and pricing in a timely manner. Medical Receptionist • Waterbury Hospital, Waterbury, Connecticut 11/2020 - 05/2022

● Provided detailed and organized documentation in company database to guarantee accurate and timely communication between patients and providers regarding patient appointment schedules, medical records, and completed forms.

● Communicate with providers in a timely manner regarding notifications of patient arrivals and service delays so that daily responsibilities can be prioritized and schedules can be properly followed. ADDITIONAL EXPERIENCE

Perioperative Scheduler • ECHN, Manchester, Connecticut 09/2019 - 11/2020

● Coordinated a variety of scheduling needs via computer database, including surgery procedures, preoperative testing, and surgery locations, ensuring clear and consistent communication with impacted departments throughout the process.

● Maintained organized documentation of medical information and patient notes from health professionals in order to efficiently communicate pertinent information to patients regarding scheduled medical procedures and appointments.

● Processed and verified patient payments and insurance policies using a digital Point-of-Sale (POS) system and communicating with insurance companies as needed to ensure patient coverage. Life Skills Instructor • Ability Beyond Disability, Bethel, Connecticut 07/2011 - 12/2018

● Specialized in helping individuals with learning or physical disabilities develop skills for independent living, including instruction and support with daily tasks, social interactions, personal care and basic job skills.

● Trained individuals with life skills so that they are equipped to assess their shortcomings, abilities, and skill sets to take responsibility and make sustainable decisions for a meaningful life.

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