Crew Member Customer Service

tT Ta) Cola allele Yee

***********@*****.*** / 269-***-****

sw SHAMIYA WILLIAMS

SUMMARY

Dependable professional with experience and well-developed critical thinking, problem-solving and

organizational skills. Exceptional communicator and team player trained in operating cash registers and

serving customers. Goes above and beyond to serve guests and promote loyalty.

Hardworking crew member boasts solid understanding of operational practices and safety standards.

Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall

team success with field knowledge and dedication to going beyond to properly complete tasks.

Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do

attitude toward completing tasks, exceeding expectations and maintaining satisfaction.

SKILLS

. Food Running . Machine Operations

. Health Code Compliance . Positive Company Representation

. Beverage Preparation . Equipment Maintenance

. Inventory Restocking . Problem-Solving

. Customer Engagement . Safety awareness

. Customer Service . Initiative and Self-Motivation

. Cash Handling . Cleaning

. Teamwork and Collaboration . Heavy Lifting

EXPERIENCE

Crew Member / Dairy Queen Grill & Chill - Saint Joseph, Michigan 06/2021 - 08/2022

. Educated customers on menu items, product ingredients and nutritional values.

. Performed cashier duties such as taking orders, collecting payments and providing change.

. Restocked kitchen supplies including food products and utensils.

. Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

. Greeted customers upon arrival, provided menus and answered questions regarding menu items.

. Provided excellent customer service to maintain a positive atmosphere for guests.

. Prepared beverages such as coffee drinks, smoothies and milkshakes according to company

standards.

. Resolved customer complaints in a professional manner.

EDUCATION AND TRAINING

Criminal Justice

Southwest Michigan College - Dowagiac, MI

Contact this candidate