Data Entry Office Assistant

Cynthia Higgenbottom

Rowlett, Tx. *****

Summary:

•Cynthia has 20+ years of experience working as healthcare office assistant in various roles.

•She has extensive experience working in healthcare background providing excellent patient care and customer service.

•She is fully vaccinated and ready to start ASAP.

•She has experience performing administrative tasks such as check in/check out patients, scheduling appointments, answering calls, data entry, insurance verification and documentation on EMR system EPIC.

•She also has experience in phlebotomy, taking vital signs, charting patient information and assisting doctors in surgical procedures.

•She has deep understanding of HIPPA and other rules and regulations.

Skills:

Phlebotomy

Scheduling

Documentation

EKG’s

Autoclave

Flex Sig

Referrals

Insurance Verifications

Surgical Procedures

EPIC

Vital Signs

Microsoft Word/Excel/PowerPoint/Office

Marketing Strategies

Data Entry

EMR

Certified HIPPA

Education:

North Mesquite High School 1986

High School Diploma

East Field College Jan 1988 - Jan 1995

(Graduation - Only semester, 35 HOURS TOWARDS BS)

Training & Certificates:

EPIC Software Training Dec 2019 - Jan 2020

Work Experience:

Quest Diagnostics Plano, TX / Murphy, TX Mar 2023 – Feb 2024

Phlebotomist

Created an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.

Performed forensic and clinical specimen collection and order processing duties following established practices and procedures.

Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.

Collect blood samples from geriatric patients at nursing homes and Rehabilitation facilities.

Transported/processed blood that is collected.

Biostat Laboratory, Addison TX Jan 2021 - Feb 2023

Mobile Phlebotomist

Collect blood samples from geriatric patients at nursing homes and Rehabilitation facilities.

Transported/processed blood that is collected.

Gap Reason - Covid 19 and family April 2020 - Dec 2020

Addison Group, Wylie, Texas Dec 2019 - Mar 2020

Patient Service Representative

CONTRACT FOR BSW LAKE POINT ACCESS SERVICES/ BSW WYLIE ED

Greet and assist patients with any of their needs

Answer incoming calls

Contact patients to schedule, follow up and confirm appointments

Contact patients regarding test results

Check in patients for their appointment with the physician

Check out patients and schedule follow up appointments

Delegate faxes to the appropriate co-workers

Demographic data entry

New patients’ intake

Take payments for office visits and office vendors

Verification of insurance on all patients

Knowledge of hipaa and other relevant rules and regulations.

Gap Reason – Looking for better opportunity Nov 2019 - Dec 2019

Sport Orthopedics, Dallas, Texas Dec 2016 - Oct 2019

Patient Represenitive

Greet and assist patients

Check in patients for their appointment with the Physician

Check out patients and schedule follow up appointments

Delegate faxes to the appropriate co-workers

Answer in coming calls for 3 physicians

Schedule new and existing patients

Verification of Insurance on all Patients

Take payments for Office Visits and Durable Medical Equipment

Call Patients to schedule follow up appointments and confirm appointments

demographic data entry

Gap Reason – Took time off to look after children Aug 2016 - Nov 2016

Amerigold Suites, Dallas, Texas Oct 2012 - Jul 2016

Property Manager

Demonstrate ability to understand financial goals

Operate asset in owners’ best interest of 70 units

Maintain accurate records of all community transactions and submit on timely basis

Ensure all rents and late fees/check charges are collected, and generate legal action if necessary

Ensure property is rented to fullest capacity and utilize marketing strategies to secure prospective residents

Confirm all administrative paperwork is accurate, complete and submitted on a timely basis

Deal with resident concerns and requests to ensure resident satisfaction with management

Mesquite Medical And Surgical Clinic, Mesquite, Tx Oct 1999 - Jun 2012

Medical Assistant

Greeted and assisted patients

Answered incoming calls and scheduled appointments

Updated charts, filed charts, pulled charts for incoming mail and faxes, prepared charts for upcoming appointments

Called patients regarding results and made follow up appointments

Took vital signs, drew blood, room patients, and assisted doctors in surgical procedures

Give updated vaccines as well as go to off-site facilities to give flu and pneumonia vaccines for the clinic

Dr. Richard Berlando, Mesquite, Tx May 1997 - May 1999

Medical Assistant

Answered incoming calls and scheduled appointments

Took vital signs, draw blood, and give updated vaccines

Assist doctor with surgical procedures

Call patients with results and schedule follow up appointments, call in new prescriptions and refills, schedule x-rays and other tests doctor had ordered

Contact this candidate