Service Engineer Technical Support
Resume:
Nazim Kazimzade
Senior Service Engineer
Baku / Azerbaijan
*********.**@*****.***
Highly experienced Service Engineer with over 14 years of expertise in Caterpillar machinery. Proven expertise in hydraulic systems, power train, engine overhaul, and customer technical support. Worked in Wheel Loader, Excavator, Backhoe Loader, Skid Steer Loader, Grader, Bulldozer as mechanical technician in both field and workshop environment for 11 years and subsequently leaded service department. Leading Construction Industry (CI) service department Direct communication with Caterpillar on improving service procedures Preparation of budgetary figures of service department and warranty Initiating cost saving ideas for the company in relation with repair/rebuild of equipment Regular customer visits and coordination with KEY Customers Cost Control on service procedures
Leading a team of 30 technicians including mechanical and electrical Providing cost effective repair solutions/offers to customers Preparation of offers for repairs and overhauls for Caterpillar machinery Failure analysis and taking corrective measures
Tracking PM service and customer communication
Attending load testing of engines and leading critical technical problems on field Performing hands-on mechanical repairs on engine, power train and hydraulic system Diagnosing and resolving mechanical issues on Caterpillar machinery in the field and workshop Assembly and disassembly of different components including engine, power train, and hydraulic Engine component re-usability analysis and reporting Preparation of part list according to necessity on machinery Preparation of inspection and work completion reports Providing direct technical support to customers on technical inquiries Trained new technicians on best practices for servicing and maintaining machinery Work Experience
Borusan CAT - CATERPILLAR Dealer (Baku, Azerbaijan) Mechanical Technician - Field/Workshop Sep 2011 - Jan 2022 10 Years, 5 Months
Senior Service Engineer
Borusan CAT - CATERPILLAR Dealer (Baku, Azerbaijan) Oct 2023 - Sep 2024
1 Year
Service Engineer - Field/Workshop
Borusan CAT - CATERPILLAR Dealer (Baku, Azerbaijan) Analysis of warranty claims on CAT machinery
Taking critical decisions on warranty rejection and acceptance Submitting warranty claims to Caterpillar
Advising company warranty policies to customers and improving existing processes Tracking of claims and communicating final decisions to customers Warranty Specialist
Borusan CAT - CATERPILLAR Dealer (Baku, Azerbaijan) Jan 2022 - Jul 2022
7 Months
Jul 2022 - Sep 2023
1 Year, 3 Months
References
A certificate of German Education equivalence from the Central Office for Foreign Education (ZAB) Bachelor of Technological Machines and Equipment 2005 - 2009 Azerbaijan University of Architecture and Construction Education
Key Skills & Competencies
Soft Skills: Customer Oriented Project Management Technical Judgment Service Mindset Language: English (advanced) German (intermediate) Azerbaijani (native) Russian (fluent) IT-Knowledge: MS-Office Program SAP - CRM, ERP CAT - SIS Training & Certificates
Engine, Power Train, Hydraulic (CAT)
Electronic Engine
Component Re-usability
Caterpillar Skid Steer Loader 216-246 models
Caterpillar Hydraulic Excavator 320-349 models
Caterpillar Wheel Loader 950-980 models
Caterpillar Backhoe Loader 428-444 models
CAT GCI Hammers Service Training
Task Risk Assessment
Rigging & Lifting
Forklift Operator
Hand Power and Tools Safety
Available upon request
Assisting senior technicians on disassembly/rebuild/assembly on hydraulic components, power train components and engines on Caterpillar machinery
Working under supervision of senior technicians during engine rebuild Attending engine load tests upon completion of engine overhaul Dec 2010- Sep 2011
10 Months
Internship - Mechanical Technician
Borusan CAT - CATERPILLAR Dealer (Baku, Azerbaijan)
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