Mechanical Engineer Customer Service

Stewart Michael Smith

Charlotte NC, ****************@*****.***, 704-***-****

Skills

Bilingual Good Communicator Growth mindset

Problem Solver Collaborator Team leader

Creative Good time management Adaptable

Experience

ProBeSt Solutions, Commercial Cleaning LLC.

January 2020 – October 2024

Operations field manager.

Led and supervised groups of field employees, ensuring successful project completion within deadlines and budgets.

Monitored and evaluated team performance, providing coaching and training to improve productivity and job safety.

Liaised with clients to assess project requirements, communicate progress and resolve on-site issues.

Mickey and Mooch Steakhouse.

October 2012 – January 2020

Shift leader, Certified trainer, bartender and server.

Led team to perform at their best while providing excellent customer service.

Hosted large business parties as well as a high-volume section.

Taught all company values to new members and made sure they had everything necessary to provide guests with an amazing experience.

Bravo! Cucina Italiana.

August 2010 – October 2012

Certified trainer, bartender and server.

Taught company values and menu to new staff so they could give guests a great experience.

Made drink orders from guests at the bar as well as tickets that were ordered from the tables in the restaurant.

Hosted large business parties as well as a high-volume section.

Education

UNC Charlotte UNITEC Mexico City

Mechanical engineer Mechanical Engineer

August 2011-December 2012 May 2008 – December 2010

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