Customer Service Representative

Lidia Kidane

*** ******* ***** *******, ***********, AB T1X 0S6

Phone: 587-***-**** Email: **************@*****.*** PROFESSIONAL SUMMARY

Dedicated and experienced customer service professional and cleaner with over 8 months of experience in a fast-paced retail environment. Skilled in ticket arrangement with 6 months of experience and a background in nursing studies. Proven ability to deliver quality work in both residential and commercial settings while ensuring safety, compliance, and customer satisfaction. Strong problem-solving skills with a commitment to providing excellent service. WORK EXPERIENCE

Cleaner

Tsiyon Habesha Shop - Addis Ababa, Ethiopia

April 2021 - December 2021

- Performed daily cleaning tasks, including sweeping, mopping, and sanitizing all areas of the shop.

- Ensured cleanliness of walls, windows, mirrors, and other surfaces using appropriate cleaning solutions and equipment.

- Maintained clean and sanitized restrooms, including toilets and sinks.

- Managed waste disposal and adhered to health and safety standards. Customer Service Representative

Tsiyon Habesha Shop - Addis Ababa, Ethiopia

April 2021 - December 2021

- Assisted customers with inquiries in person, over the phone, and via chat.

- Resolved customer concerns by identifying effective solutions and offering alternatives when necessary.

- Processed returns, exchanges, and refunds in accordance with store policies.

- Kept accurate records of customer interactions and ensured smooth service delivery. Ticket Arranger

Expo - Asmara, Eritrea

February 2019 - August 2019

- Managed ticket arrangements, ensuring all details were accurate and up to date.

- Organized and distributed newspapers and other materials.

- Identified and resolved any ticket errors, ensuring smooth operations. SKILLS

- Positive attitude and strong work ethic

- Reliable, honest, and dependable

- Team-oriented with excellent communication skills

- Effective time management

- Exceptional customer service and problem-solving abilities

- Multilingual: Fluent in Tigrinya, Amharic, and proficient in English EDUCATION

High School Diploma

Asmara, Eritrea

Eritrean Institute of Technology (EIT)

Asmara, Eritrea - Completed one semester

Saint Lideta College of Health Science

Addis Ababa, Ethiopia - Completed two years in the nursing program LANGUAGES

- Tigrigna: Fluent

- Amharic: Fluent

- English: Intermediate

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