Customer Service Microsoft Office

MICHAEL BULLOCK

Ontario, CA ***** 909-***-**** ****************@*****.*** WWW: Bold Profile

Dynamic professional with a proven track record at J. B. Hunt Transport, enhancing operational efficiency and customer satisfaction. Skilled in GPS route planning and adept at conflict resolution, I excel in fast-paced environments, evidenced by slashing inquiry calls significantly. Expertise in Microsoft Office and a commitment to safety underscore my ability to deliver under pressure. driver Motivated [Job Title] with impeccable driving record and over [Number] years of transportation industry expertise. Offers focus and skills in route management and freight documentation. Adept at operating [Type] equipment. Highly attentive to changing road and traffic conditions.

Microsoft Office

Organization and Time management

Supervision

Basic math

Planning and Coordination

Computer proficiency

First Aid/CPR

Customer Service

Compassion

Conflict resolution

Teamwork

Self-motivated professional

Flexible & Adaptable

GPS and route planning

Intermodal and OTR Driver, 07/2021 - 06/2023

J. B. Hunt Transport – San Bernardino, CA

Inspect vehicles before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Determined quickest and safest routes for delivery by using effective planning and organizational skills. Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Completed daily inspections, basic maintenance, and common repair actions to keep equipment operating at full capacity.

Managed efficient unloading of freight, inspected merchandise and documented customer concerns for BNSF.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Maintained telephone and radio contact with supervisor to receive delivery instructions. Checked shipping papers to determine nature of load and checked for presence of hazardous materials. Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Used GPS system to plan travel routes in accordance with bulk cargo transportation laws. Inspected load security and checked for damages.

Documented mileage, deliveries, pickups, customer issues and damages. Alerted customers of late deliveries due to traffic jams and road construction, slashing inquiry calls to company support line by [Number]%.

Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Completed routine maintenance on equipment to keep in working order. Fastened chains, straps, covers, and binders to secure load during transit. Inspected all equipment for defects and safe operating conditions before, during, and after trips. Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Inspected trucks and trailers before each trip to assess their safety and identify maintenance concerns. Coordinated efficient routes for optimal delivery scheduling and maximum daily performance. Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets. Completed preventive maintenance checks and basic repairs to vehicles. Maintained organized, clean and professional vehicle to protect company reputation with customers. Operated day cab tractor trucks to tow containers. Reported driving hours and mileage data into shift logs for submission to my driver manager, maintaining high level of accuracy and detail.

Refilled truck after completing deliveries to return in ready-to-use condition. Made sure that deliveries were on time for scheduled appointments. Truck Driver, 08/2021 - 11/2021

Swift Transportation - Jurupa Valley Terminal

Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Dropped and hooked trailers and changed configuration of equipment. Executed safety practices and inventory loading without customer complaints, accidents or lost-time. Maintained daily, legible DOT log book and submitted corresponding documents. Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

Operated with safety and skill to avoid accidents and delays. Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents. Verified hazardous material product descriptions and determined any discrepancies in paperwork. Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions. Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels

Motor Vehicle Operator, 12/2020 - 05/2021

The Veterans Administration Medical Center

Operated different types of vehicles and equipment in varied terrain and conditions. Managed fuel distribution and completed weekly and monthly reports. Managed loading, unloading and safety of all personnel, cargo and equipment. Inspected vehicles and completed daily maintenance actions. Conducted vehicle performance checks and performed maintenance actions. Transported patients on a regular basis.

Housekeeping Aid, 01/2020 - 08/2020

The Veterans Administration Medical Center

Prepared rooms with top-notch standards every time. Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.

Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry. Reported equipment malfunctions or breakdowns to your supervisor . Removed dirt, dust, grease and from surfaces using proper solutions. Retired, Full Time Student, 02/2015 - 06/2019

The University Of Phoenix

Followed school and classroom policies, regulations, dress codes and schedules. Searched at library and in scholarly databases to locate necessary information for research projects.

-Bus Operator, 01/1984 - 07/2005

Los Angeles County Metro Transit

Maintained full understanding of local roads and traffic patterns. Planned routes and made proactive adjustments using GPS apps to account for traffic problems. Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Transported passengers safely along prescribed routes according to tight schedules. Performed bus driving duties while keeping student safety in mind to maintain good safety record. Assisted distressed passengers and notified dispatch of bus location and passenger symptoms. Performed basic repairs and maintenance actions to keep vehicle working at peak performance. Contacted dispatchers and company mechanics to report vehicle issues and other problems. Provided information about area attractions and facility amenities. Took customers to appointments and built positive relationships with healthcare staff. Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments. Bachelor of Arts: Healthcare Administration, 06/2019 The University of Phoenix - Phoenix, AZ

EDUCATION

Contact this candidate