Customer Service Advisor

SJ

****************@*****.*** 1-706-***-**** Augusta, GA 30904

Talented professional successful at maintaining satisfied, loyal customers by providing exceptional support for any need. Good troubleshooter and problem-solver with analytical and organized approach. Bringing many years of related experience and team-oriented mentality.

Customer service excellence

Call Center Operations

Service support

Account Updates

Training and mentoring

Work Order Preparation

Payment Processing

KPI Monitoring

Foundever Stockton On Tees, Cleveland

Uk

Customer Service Advisor

05/2022 - 07/2024

Provided customer service by responding to inquiries and resolving problems in a timely manner.

Answered customer calls, emails, and live chat inquiries promptly and courteously.

Assisted customers with product selection, order placement, billing questions, and returns.

Developed relationships with customers through proactive follow-up on orders.

Identified customer needs and offered solutions to enhance the customer experience.

Reviewed current processes and procedures for accuracy and efficiency improvements.

Shell Energy Cleveland, United Kingdom

Customer Service Advisor

12/2021 - 05/2022

Provided customer service by responding to inquiries and resolving problems in a timely manner.

Answered customer calls, emails, and live chat inquiries promptly and courteously.

Assisted customers with product selection, order placement, billing questions, and returns.

Identified customer needs and offered solutions to enhance the customer experience.

College of Nursing Jos Nigeria

Some College (No Degree) in Nursing

Summary

Skills

Experience

Education and Training

SUKAHKMA JAMES

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