Customer Service Manager
Resume:
Erik Pike
Security and business managment experience
Effingham, IL 62401
******@*****.***
Ambitious Customer Service Manager experienced with managing complex projects and driving productivity
improvement.
Willing to relocate to: Effingham, IL
Authorized to work in the US for any employer
Work Experience
Owner/Operator
Great house of pizza-Casey, IL
November 2022 to Present
I own and operate great house of pizza
Run 14 people under me order and prepare made from Scratch pizza and pasta Do all bookkeeping taxes etc payroll hiring and firing and all aspects of running and million dollar and year company
Security Detail
Sir-Effingham, IL
February 2014 to Present
PERC card in Illinois and work
Various security details
Both with others and alone
Concerts dispensery And other overnight monitory jobs Owner/Manager
Country haven event center and bar-Effingham, IL
January 2017 to January 2023
I owned and operated the bar event center and grill Did all daily bookkeeping records orders hiring and firing as well as advertisement bookings for bands weddings party’s and more
Tow Truck Operator/ Assistant
Heartland Towing-Effingham, IL
July 2014 to November 2018
Hired and trained staff of 5
Considered expenses for all service calls and managed staff accordingly Monitored 5-7 employees daily to ensure workshop productivity Responded to customer service requests
Established long-term customer relationships through prompt and courteous service Analyzed departmental documents for appropriate distribution and filing Farm Hand
Schroeder Farms-Effingham, IL
January 1994 to January 2016
Assisted with daily operational functions
Performed daily maintenance on buildings and grounds Prepared grounds for planting and harvest of crops Help transport and sell crops to buyers
General Welder/Machinist
Vogel Manufacturing-Effingham, IL
July 2011 to July 2014
Extensive breadth of production welding experience Detected faulty operation of equipment and materials to promptly resolve issues Strong familiarity with welding equipment and tool operation Salvaged and rebuilt parts whenever possible
Supported Chief Operating Officer with daily operational functions Performed initial client assessment and analysis to begin research process Exceptional skills in interpreting technical drawings and blueprints Manager
Hicks Gas-Champaign, IL
May 2009 to June 2011
Coordinated marketing activities and policies to promote products and services Developed and analyzed competitive pricing on all units Investigated and resolved customer inquiries and complaints in an empathetic manner Adhered to all confidentiality requirements
Promptly responded to inquiries and requests from customers to ensure customer retention rates Streamlined sales for local stores
Supported Chief Operating Officer with daily operational functions Performed essential maintenance and repair of building and grounds Education
Associate of Applied Science in Bussiness Management and Ownership LakeLand College - Mattoon, IL
2001
Skills
• body work, fabricating, construction, general repar
• Farming
• Welding
• Tow Truck
• Manufacturing
• Bookkeeping
• Office Management
• Negotiation
• Management
• Mechanic Experience
• Heavy Equipment Operation
• Machining
• Budgeting
• Lawn Care
• Maintenance
• Mechanical Knowledge
• Administrative Experience
• Tractor-Trailer
• Purchasing
• Delivery Driver Experience
• Leadership
• Team management
• Management
• CCTV
• Budgeting
• Project management
• Customer service
• Negotiation
• Mechanical knowledge
• Research
• Maintenance
• Payroll
• Driving
• Office management
• Mechanic experience
• Welding
• Tractor-trailer
• Farming
• Lawn care
• Bartending
• Sales
Certifications and Licenses
Food Handler Certification
Bartender License
Driver's License
Food manager
PERC Card
March 2024 to May 2026
also have my armed open carry
Additional Information
SKILLS
Budgeting and finance Team leadership
Project management Data management
Self-motivated Extremely organized
Strong verbal communication Process implementation Conflict resolution Powerful negotiator
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