Customer Service Representative
Resume:
kimberly thomas
Stone Mountain, GA *****
*********@*****.***
Skilled customer service representative with 3+ years of experience in call center, retail, and management roles. Proficient in managing cash registers, processing bills of landing, and providing quality customer service. Possess strong communication skills and experience in inventory control, sales, and dispatching.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
M Davis & Company-Chicago, IL
August 2023 to Present
Answer up to 69 daily monitored calls helping with status updates on professional regulation licensing
• Provided exceptional customer service to inbound callers, addressing inquiries and resolving issues in a timely and professional manner
• Maintained a high level of product knowledge to effectively assist customers with returns, exchanges, and refunds
• Managed a high volume of incoming calls, consistently meeting or exceeding call-handling targets
• Utilized CRM system to accurately document customer interactions and ensure follow-up actions were completed
FedEx Lead Consultant
FedEx Office-Lithonia, GA
March 2022 to July 2023
Open and close cash registers, delegate a team of 4 daily, and process print orders, inventory, and Quality control on production.
• Implemented quality control measures to reduce product defects by XX%, resulting in improved customer satisfaction
• Supervised a team of XX packing associates, ensuring efficient and accurate packaging of products
• Collaborated with cross-functional teams to optimize packaging processes and improve overall efficiency
Billing Clerk
FROZEN FOOD EXPRESS-Lithonia, GA
July 2021 to February 2022
Process Inbound and Outbound Bills of Landings in As400 drop trailers
,freight select the weight and pieces on the trailers make sure pro numbers Address to consignee is correct Scan bill inbound stage take plane load,Dispatch, print, keep up with all inserts to driver loads to complete a safe and accurate trip for the Driver, Dispatcher/Customer Service Representative
White Brothers Auto Parts-Stone Mountain, GA
May 2019 to June 2021
Open as400 dispatched delivers, assist with pulling tickets,stage delivery,assist with loading,answer calls,cash handling Quality customer service.
• Coordinated and scheduled daily shipments, ensuring timely delivery of goods to customers
• Maintained accurate records of all incoming and outgoing shipments, including tracking numbers and delivery confirmations
• Collaborated with warehouse team to prioritize orders based on customer requirements and inventory availability
• Resolved any issues or delays in the shipment process by coordinating with carriers, suppliers, and customers
• Assisted in training new dispatch clerks on standard operating procedures and best practices Parts Sales Manager
AUTO ZONE-Decatur, GA
June 2015 to March 2019
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized. Educated customers on promotions to enhance sales. Kept orderly and accurate accounting records by monitoring sales documentation. Led and developed management team of 2.
Car Sales Associate
Empire-Decatur, GA
March 2012 to May 2015
• Built and maintained a strong client base through exceptional customer service, resulting in XX% repeat business
• Collaborated with finance department to secure competitive financing options for customers, increasing sales conversion rate by XX%
• Negotiated favorable purchase prices from wholesalers and private sellers to maximize profit margins on used car inventory
Warehouse Associate
Amazon Warehouse-Stone Mountain, GA
March 2009 to January 2012
• Efficiently managed inventory and restocked shelves to ensure product availability for customers
• Collaborated with team members to receive, sort, and organize incoming merchandise shipments
• Maintained a clean and organized backroom area, optimizing workflow and minimizing safety hazards
• Utilized inventory management systems to track stock levels and facilitate accurate replenishment orders
• Demonstrated attention to detail by conducting regular audits of inventory accuracy
• Safely operated equipment such as pallet jacks or forklifts to move heavy items within the backroom Canvasser
Geor-Georgia force
August 2008 to February 2009
• Conducted door-to-door canvassing in assigned neighborhoods to promote and raise awareness of political campaigns
• Engaged with residents, effectively communicating campaign messages and answering questions about candidate platforms
• Collected valuable voter data through surveys and inputting information into a database for future campaign strategies
Education
GED
Ged Program - Atlanta, GA
January 2012 to June 2012
Skills
• Communication skills
• Sales
• Inventory control
• Dispatching
• Customer service
• Computer skills
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Management
• Accounting
Links
https://profile.indeed.com/resume
Certifications and Licenses
Non-CDL Class C
Driver's License
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