Retail Sales Experience
Resume:
R E T A I L M A N A G E M E N T
DARREN GATHERCOLE
Team leadership and motivation
Conflict resolution and delegation
Excellent communication and
interpersonal skills
Customer satisfaction and complaint
handling
Sales techniques and marketing
promotions
Product placement and store layout
Inventory and supply management
Budgeting, financial planning, and
sales analysis
Multitasking and time management
Creative problem-solving and
decision-making
Proficiency with retail software (e.g.,
POS systems)
Hiring, training, and staff development
Customer relationship management
(CRM)
Visual merchandising and product
displays
Active listening skills
Gathering and analyzing customer
feedback
Understanding seasonal trends and
product assortment
Attention to detail and accuracy
Planning and organizing store
operations
Decision-making under pressure
S K I L L S
Fort Worth, Texas
********.**********@*****.***
*Legally authorized to work in the
USA
Results-oriented retail management professional with a robust background in the FMCG and retail sectors. Demonstrates a hands-on, self-driven approach, excelling in both unsupervised and collaborative work environments. Experienced in client-facing and service-delivery roles, with a proven ability to drive sales, optimize operational efficiencies, and manage expenditures effectively. Possesses exceptional communication and decisive leadership skills, fostering healthy relationships with staff and co-workers. Committed to embracing new challenges, delivering outstanding service, and being a valuable asset to the team.
P R O F I L E
E X P E R I E N C E
GUARDIAN EYE – CCTV and off-site monitoring solutions 2024
SALES SPECIALIST
Expert in CCTV and safety solutions
Account management with a focus on building and maintaining client relationships
Conducted daily and weekly client meetings to discuss project progress and address concerns
Proactively engaged in cold calling and lead generation to expand customer base
Developed comprehensive end-to-end site solutions and detailed bill of quantities
Coordinated job specifications and requirements with the projects team to ensure seamless execution
Provided technical consultations to clients, recommending optimal security solutions
Prepared and delivered persuasive sales presentations and proposals Monitored market trends and competitor activities to stay ahead in the industry
Achieved and exceeded sales targets through strategic planning and effective sales techniques
E D U C A T I O N
2002-2003
INTERNATIONAL DIPLOMA
HOTEL MANAGEMENT
2008
YOUNG MANAGERS RETAIL
COURSE,
MARDER PROPERTIES - Industrial & Commercial Property 2024
COMMERCIAL/INDUSTRIAL PROPERTY BROKER
Conducted daily and weekly canvassing of areas for vacant properties Engaged in cold calls to identify potential leads, including landlords and prospective tenants
Maintained weekly communications with funded property managers Tracked current offers and managed administrative tasks related to offers
Acted as a liaison between property owners and potential tenants or buyers
Developed and maintained a database of commercial properties and prospective clients
Prepared detailed market analysis reports to inform property owners and clients
Facilitated property viewings and negotiations to secure favorable terms for clients
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CORICRAFT - Retail Luxury Furniture
2013-2022
SHOWROOM MANAGER
Monitored and tracked sales team budgets daily, weekly, and monthly Forecasted sales goals and provided counseling to team members Assisted the team with identifying and pursuing vertical lead opportunities Provided internal sales support and guidance
Conducted competitor analysis and provided timely feedback to head office Managed customer relations and resolved issues effectively Tracked profit and loss and performed cost analysis, providing feedback to management weekly and monthly
Planned and implemented merchandising schedules and store layouts Organized and executed promotional campaigns
Scheduled and coordinated delivery trucks
Supervised stock control and conducted regular stock takes Managed banking activities and end-of-day reconciliations, resolving discrepancies as needed Scheduled and conducted staff training sessions
Supervised and assisted 10 staff members, including oversight of sister stores Developed and implemented sales strategies to drive business growth Analyzed sales data to identify trends and areas for improvement Collaborated with the marketing team to align sales and marketing efforts Spar - Retail FMCG
2013
SENIOR STORE MANAGER
Assisted with both internal and external merchandising, including planning floor and shelf space and conveying deals
Managed weekly ordering of perishables, confectionery items, and non-distribution center merchandise, ensuring effective stock control
Supervised weekly and monthly activities of merchandisers, both internal and external, for merchandising tasks, price updates, and price checks Planned and allocated gondola displays
Developed and executed promotional plans for key value items and slow-moving stock Managed and supported front-end cashiers and supervisors Implemented and maintained hygiene audits (QPRO)
Supervised and assisted with daily cash-ups
Provided excellent customer service, addressing queries and resolving issues promptly Oversaw a team of 15 staff members
Coordinated seasonal and special event merchandising setups Analyzed sales data to optimize product placement and inventory levels Trained staff on merchandising standards and sales techniques Sunridge Super Spar – Retail FMCG
2006-2013
FLOOR MANAGER
Coordinated external merchandisers and supplier representatives for general merchandise, assigning deals, and planning floor and shelf space
Managed daily, weekly, and bi-weekly ordering of general merchandise, ensuring effective stock control
Oversaw internal merchandiser schedules, price updates, price checks, and regular floor maintenance Planned and assigned promotional bulk displays and gondola ends Handled general maintenance correspondence, including housekeeping and contractors Implemented and maintained hygiene audits (QPRO)
Tracked in-house cleaning materials to minimize costs Provided daily customer service, addressing queries and resolving issues Supervised a team of 10 staff members
Conducted regular training sessions for merchandisers to ensure compliance with company standards Developed and executed seasonal display strategies to enhance customer experience Analyzed merchandising performance data to optimize product placement and sales Coordinated with marketing teams to align merchandising efforts with promotional activities Monitored competitor activities and market trends to inform merchandising strategies Managed inventory audits to ensure accuracy and prevent stock discrepancies Page 2 of 2
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