Customer Service A Team

Nooshin Alizadeh

************@*****.*** 368-***-****

PROFESSIONAL SKILLS & ACCOMPLISHMENTS

•Maintaining a positive, empathetic and professional attitude toward customers at all times.

•Ability to work with little supervision with a high standard of quality, attention to detail and cleanliness.

•Flexible schedule, including weekends, evenings and holidays.

•14 years of experience in retail environment.

•A highly motivated work ethic person.

•Ability to work in a team environment with a clear and effective communication style.

•Keeping records of customer interactions, transactions, comments and complaints.

•Ability to learn quickly.

PROFESSIONAL EXPERIENCE

Department Supervisor

Hypermarket Tehran, Iran. 2014- 2024

•Supervise a team of 3 sales associates, providing guidance, training, and performance feedback to ensure exceptional customer service and sales performance.

•Oversee the daily operations of the clothing department, including inventory management, merchandising, and sales tracking.

•Achieved a 20% increase in department sales by implementing effective sales strategies and optimizing product displays.

•Monitor and maintain stock levels, coordinating with the inventory team to ensure the department is well-stocked and products are readily available.

•Handle customer inquiries and complaints, providing timely resolutions to enhance customer satisfaction and loyalty.

Sales Associate

Ofog Koorosh Store Tehran, Iran. 2010- 2014

•Assist customers in finding and selecting products, providing personalized recommendations based on their needs.

•Maintain store displays and ensure shelves are stocked, neat, and organized at all times.

•Collaborated with team members to exceed store goals by 30% and enhance overall store performance.

Conducted inventory management tasks, including restocking, counting, and reporting discrepancies to management.

EDUCATION & CERTIFICATIONS

Bachelor of Software Engineering University of Tehran, Tehran, Iran

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