Customer Service Technical Support
Resume:
JONATHAN
MICHAEL MOODY
*** ***** ******* ****, ********, GA 30153
****************@*******.***
Seasoned Warehouse manager with more than twenty (20) years of experience in a fast-paced medical warehouse. Excellent inventory and logistic skills with a track record of achieving exceptional results in warehousing and distribution management.
Phone, Microsoft, Word,Hazmat
Certified,Fax Machines
Problem Solving
Conflict Management
Customer Service
Cargo Handling
Change Management
customer service, Data conversion,
Data entry, Fax Machines, Maintain
inventory, inventory, Inventory control,
mark, Word, oncology, pricing,
receiving, sales, SAP, scheme,
shipping, technical support, Phone
Written Communication
Computer Sales
Detail-Oriented
English
Customer Service/Technical Support-- Warehouse Manger • Oncology Services Intl/Avante Health
August 2001 to Current
Providing technical support and customer service for finding parts oncology equipment.
Maintain an accurate account of the daily shipping and receiving log. Responded to customer requests via telephone and email. Copied, logged and scanned supporting documentation. Picked products for specific routes according to pick sheets. Loaded and unloaded ship cargo.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Established long-term customer relationships through prompt and courteous service.
Adhered to all requirements and regulations for interstate HAZMAT carriers. Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Conducted monthly inventories of materials on the work floor. Coordinated with freight forwarders to expedite international shipments. Received, stored and shipped goods and materials.
Complied at all times with SOX, USDA, FDA, DOT and U.S. Customs guidelines and regulations.
Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions to ensure accuracy.
Monitored customer return shipments and communicated damages to the manufacturer.
Drafted budgets, monitored warehouse costs and reduced expenses when possible.
Planned, scheduled and coordinated inventory transfer shipments to replenish materials.
Supervised material flow, storage and global order fulfillment. Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
Communicated with dispatchers, warehouses and customers regarding PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
outgoing orders.
Heidelberg USA, Inc
December 1998 to August 2001
Provided accurate accounts for imports and exports shipments traveling to and from the United States and abroad for printing presses. Provided customers with accurate information on the status of their orders. Data entry on sales orders for customers and technicians. Data conversion scheme outdated workstation into newer version system of
(SAP).
Inventory control Manger Customer service rep
December 1994 to December 1998
Managed a warehouse and inventory for a 3 million dollar plus medical company.
Provided technical support and customer service for finding part for oncology equipment.
Customer service and data entry for parts orders for radiation • Varian Oncology Systems
August 1994 to May 1998
oncology equipment.
Providing technical support and customer service for finding parts oncology equipment.
Inventory control on the warehouse and parts importing into and exporting out of the Marietta facilities.
Jr Assistant manager/ Inventory Control Manager • Roberds Furniture & Appliances
August 1987 to August 1991
Maintain inventory for the warehouse and sales floor pertaining to furniture and appliance.
Maintain pricing mark downs and pricing throughout the store as well as running cycle account for the products being taken in and out of inventory. Cumberland College
Williamsburg, Kentucky
Lees Junior College
Kentucky
Marietta High School
Marietta, Georgia
EDUCATION
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