Customer Service Security Specialist

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

DEVIR MITCHELL

MAYS LANDING, NJ 08330

1-609-***-**** ***************@*****.***

Dynamic Security Specialist with a proven track record at Caesars Atlantic City, showcasing expertise in incident response and exceptional professionalism. Excelled in fostering relationships with law enforcement and enhancing security measures, significantly improving operational safety. Demonstrated outstanding customer service and problem-solving skills, ensuring high satisfaction levels. Skilled in CCTV monitoring and team collaboration, contributing to a secure and welcoming environment. Detail-oriented Security Specialist adept at managing facility and personnel security. Knowledgeable about premises monitoring, CCTV, screening techniques and defensive tactics, demonstrated over one year of security experience.

• Achieved SurvSafe certification by completing SurvSafe test with accuracy and efficiency. Achieved CPR Certification by completing American Red Cross class and test with accuracy and efficiency.

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• Cashier - Achieved highest Number of new credit accounts opened within one-month period.

• Customer Relations - Earned highest marks for customer satisfaction, company-wide. Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

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Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

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Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

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• Access Control

• Professionalism

• Incident Response

• Physical Security

• CCTV Monitoring

• Identity Management

• First Aid Training

• Customer Relations

• Call center experience

• Money handling abilities

• Complaint Handling

• Complaint resolution

WORK HISTORY

• Security Architecture

• Threat Management

• Risk Management

• Personnel protection

• Policy Development

• Customer Service

• Law Enforcement Collaboration

• Security procedures knowledge

• CPR Certified

• Patrolling

• Security camera monitoring

• Security operations experience

• Incident Reporting

• Detailed Activity Logs

• Coaching and Mentoring

• Payment Processing

• Follow-up skills

• Product Knowledge

• Paperwork Processing

• Teamwork and Collaboration

• Time Management

• Problem-Solving

• Clear Communication

• Cleaning

• Customer Engagement

• Taking Orders

• Self-discipline

• Flexible Schedule

• Safe Food Handling

CAESARS ATLANTIC CITY

Security Specialist Atlantic City, NJ September 2023 - September 2024 Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

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Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.

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Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.

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Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.

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• Screened incoming employees, personal belongings, and shipments for security concerns.

• Managed and supported organization-wide privacy and security management measures.

• Performed guard duties by making judgment decisions within proper policy and procedures. Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.

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• Oversaw security operations during high-profile events, ensuring no security breaches occurred. LOWE'S HOME CENTERS, LLC

Customer Service Associate Egg Harbor Township, NJ March 2021 - August 2023 Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

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• Maintained a high level of product knowledge, providing accurate information to customers. EDUCATION

CERTIFICATIONS

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues. Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

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Managed high call volume with exceptional time management skills, minimizing wait times for customers.

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Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

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Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

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• Handled billing and payment issues by following guidelines and resolving disputes. Trained new associates in company policies and procedures, fostering a supportive work environment.

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WENDY'S

Crew Egg Harbor Township, NJ January 2021 - July 2023

• Worked front counter, drive-thru and other areas.

• Took orders, prepared meals, and collected payments. Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

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• Worked well with teammates and accepted coaching from management team.

• Collaborated with team members to complete orders.

• Improved customer satisfaction by providing friendly and efficient service at the register.

• Cleaned and maintained all areas of restaurant to promote clean image.

• Provided excellent customer service by greeting customers and meeting quality expectations.

• Kept food preparation area, equipment, and utensils clean and sanitary.

• Assisted other team members to achieve goals.

Promoted a positive work environment through effective communication and teamwork among staff members.

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HIGH SCHOOL DIPLOMA

Atlantic County Institute of Technology

Mays Landing, NJ June 2023

• Relevant Coursework: Culinary Arts & Customer Service

• Professional Development: Culinary Arts

• SurvSafe License - Indefinite.

• CPR Certification, Caesars AC - Through 8/31/2026

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