Administrative Assistant Customer Service
Resume:
DONNICA HEARD
**** **** **** **** *********, GA *0296
************@*****.***
PROFESSIONAL SUMMARY
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies and guidelines to ensure consistent quality. Maintain patient privacy and confidentiality.
High Academic Honors Recognition / Dean's List / Honor Roll.
Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.
Demonstrate independent work initiative, sound judgment, and attention to detail.
Well-organized, manage time in multi-task environments while maintaining written and verbal communication.
Communication Platforms – Zoom.
Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information
HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2024
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Hoshizaki America Inc. – Peachtree City, GA 05/2023 – Present
Machine Operator / Assembly
Selected to train and orient new employees.
Operate machinery in a safe and efficient manner and in accordance with company procedures.
Inspect finished products for quality and adherence to specifications.
Pay close attention to detail and follow work instructions to ensure proper part assembly.
Meet production goals and deadlines to maintain schedule and communicate effectively with team members.
Material Motions – Atlanta, GA 02/2023 – 04/2023
Assembly Worker
Trained and motivated employees to perform daily functions.
Performed product assembly process within assigned work area in a team-oriented environment.
Paid close attention to detail and followed work instructions to ensure proper part assembly.
Ensured quality met specifications and quickly addressed quality concerns.
ADDITIONAL EXPERIENCE
Logistics – Union City GA Quality Assurance 12/2022 – 02/2023
Custom Molded Products – Newnan, GA Production Line Worker / Lead 09/2016 – 10/2022
Yokogawa Corporation of America – Newnan, GA Production Worker / Lead 04/2012 – 07/2016
Served as a Private Duty Care Volunteer
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