Customer Service Entry Level
Resume:
E
Jaime
Escamilla
jaime.escamilla43@ya
hoo.com
Denton TX
SUMMARY
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS
Abel to supervise crews of 5 to 45 person's and 5
different crews some positions included hiring
while all of them included training and
overseeing the projects. I am highly skilled in
all phases of cabling infrastructure. Installing
fiber and copper cable in ceiling, conduit,
raised floors, and within Walls and modular
furniture. Perform basic testing and
troubleshooting of cable. Terminate copper
station cables. Read and interpret floor plans.
Train entry level technician's. Terminate copper
and fiber station cables. Test cable ensure
accuracy of cable testing documentation and
storage. Perform testing, troubleshooting and
resolution of cable faults. Terminate and dress
communication closet's according to bicsi
standards. Perform pbx phone moves adds or
changes. Manage time material and labor
through job completion within cost
parameters. Generate and manage work order
changes orders. Daily site journal and project
documentation.
EXPERIENCE
Supervisor
Dallas, TX
Outsource Communication/ Jun 2017 to Sep 2024
Directed and supervised team of 15 employees in daily operations. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Lead Technician
Carrollton, TX
The connect group / Mar 2015 to Dec 2020
Created detailed reports summarizing all installation activities. Managed multiple projects simultaneously while meeting deadlines. Provided technical support to customers and staff on a variety of hardware and software issues.
Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
Assisted junior technicians in resolving complex technical problems. Ensured that all systems were compliant with industry standards and regulations. Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
Followed safety practices to safeguard against injury and damage to property. Entered and distributed work orders to other technicians. Project Manager
Dallas, TX
Prime Communications LLC/ Feb 2004 to Dec 2006
Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Implemented effective communication protocols between internal teams working on different aspects of a given project.
Managed multiple projects with competing deadlines simultaneously. Created and implemented processes to ensure successful completion of projects. Provided guidance to team members regarding tasks assigned to them. Identified risks associated with each project and developed strategies for mitigating those risks.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Led meetings with internal team members, consultants and contractors. Conducted periodic inspections of job sites for quality and progress. Lead Technician
Dallas, TX
Electra Link/ Feb 2004 to Dec 2006
Monitored the performance of computer networks, servers, and other related equipment.
Coordinated with vendors to ensure timely delivery of products or services. Created detailed reports summarizing all installation activities. Managed multiple projects simultaneously while meeting deadlines. Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
Assisted junior technicians in resolving complex technical problems. Ensured that all systems were compliant with industry standards and regulations. EDUCATION AND TRAINING
Some College (No Degree): Business Administration And Management Colorado Technical University
Colorado Springs, CO
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