Customer Support Service
Resume:
Horn lake, MS *****
***********@*****.***
Kevin Wilson
Polished, professional offering: 18 years of
experience in customer support and leadership in
busy call center work environments for
telecommunication and sales industry Employers.
With an unwavering commitment to customer service, and ability to build productive relationships, resolve complex issues, win customer loyalty, and use tact and diplomacy to find common ground to achieve win- win outcomes. Ability to direct and lead others to produce desired results. An experience team player, bringing enthusiasm into group efforts
2022 - 2023
Business Process Senior Associate
Google Operations Center (Southaven, MS)
Handled, Monitored, and managed many tasks
simultaneously in the back office while helping with research requests.
2017 - 2022
Sale/Service Agent
AT&T Mobility (Austin, TX)
Maintain adherence to company protocols.
– Advanced computer skills, writing detailed descriptions for all customer interactions including requests, billing errors, refunds and/or orders.
– Using effective discovery to create a relationship with our customers to make a needs-based offer that will benefit the customer.
– Coaching/Training reps to adhere to company protocols while creating their own persona on the sales/service floor.
– Work collaboratively in/with a team of 10+ agents. 2013 - 2016
Telesales Representative
American Home Shield (Memphis, TN)
Maintain company goals aiding customers with home
warranty coverage to protect their investment, while building ongoing relationships to continue and grow business.
– Work collaboratively in/with a team of 10+ agents
– Maintained above average Rep customer satisfaction 2005 - 2012
Associate Arts Degree
Coahoma Community College
Clarksdale, MS
High School Diploma
O’Bannon High School
Greenville, MS
• Creativity
• Leadership
• Organization
• Problem solving
• Teamwork
Customer Support Help Desk
Comcast Cable Company (Memphis, TN)
Responsible for configuring computer systems,
diagnosing software problems, aiding by phone or
email, troubleshooting network problems, and testing innovative technologies
2003 - 2005
Volunteer/Program Coordinator
Grace House Inc (Jackson, MS)
Developed and coordinated various programs for
volunteers, as well as supplied project management support for director.
2003 - 2004
Customer Service Representative
Saks Fifth Ave Online (Jackson, MS)
Responsible for tracking and placing orders, handling billing inq. Troubleshooting any web issues, managing customers' accounts, and keeping records of
customer complaints.
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