Customer Service Niagara Falls

Bonnie Zawadzki

**** ******* ***., ******* *****, NY 14301 • Mobile: 716-***-**** • Email: ********************@*****.*** OBJECTIVE:

Highly motivated, dedicated, results-driven professional to secure a position with your company utilizing my skills, training, and experience

SUMMARY OF QUALIFICATIONS:

Demonstrated ability to perform thorough cleaning tasks, including sweeping, mopping, vacuuming, dusting, and polishing of common areas, restrooms, and windows. Consistently maintains high standards of cleanliness and attention to detail in all tasks.

Efficiently handles waste removal, including collection, disposal, and recycling of trash from common areas. Maintains clean and odor-free waste bins and ensures proper sanitation procedures are followed.

Dedicated to providing excellent customer service. Engages with customers in a friendly and professional manner, addressing special requests and dietary needs to ensure a positive dining experience.

Trains new personnel upon supervisor requests, delegating orders to gauge comprehension of job duties, monitoring all work activities for quality, expediency, and proper employee/customer interactions, conducting performance evaluations, and consulting with upper management for employee status/progress reports PROFESSIONAL EXPERIENCE:

12/2023 – 09/2024 Cleaner

GDI – Placed at Linde, Tonawanda, NY

Cleaned and sanitized break rooms daily, including wiping down tables, chairs, countertops, and appliances, emptying trash, and restocking paper towels and cleaning supplies to ensure a hygienic environment.

Performed regular cleaning of restrooms, ensuring toilets, sinks, and mirrors are thoroughly sanitized, floors are mopped, and soap and paper towel dispensers are always stocked.

Followed safety protocols for the handling and storage of cleaning supplies, ensuring compliance with OSHA guidelines and reducing the risk of accidents or contamination.

Emptied trash bins and recycling containers from break rooms, restrooms, and workstations, ensuring waste is disposed of properly and in accordance with facility policies. 06/2021 – 06/2023 Cleaner

Niagara University, Lewiston, NY

Performed thorough cleaning of dormitory rooms during the summer months, preparing rooms for new students by cleaning furniture, floors, windows, and restrooms.

Sanitized high-touch surfaces such as door handles, light switches, and desks to ensure rooms are clean and hygienic for the upcoming academic year.

Vacuumed, mopped, and dusted rooms and hallways, ensuring all living spaces and common areas are spotless and free of dirt and debris.

Follow Niagara University’s cleaning protocols, ensuring all dorms meet cleanliness standards and are ready for occupancy by the scheduled deadlines.

04/2017 – 05/2021 Cleaner

P.S. Elliott, Kenmore, NY

Performed daily cleaning and sanitizing of laboratories, patient service centers, restrooms, and office areas, ensuring all spaces meet strict hygiene standards for a medical facility.

Cleaned and disinfected high-touch surfaces such as lab counters, testing equipment, doorknobs, and chairs, ensuring a sterile environment for employees and patients.

Cleaned restrooms and break rooms, ensuring they are sanitized, stocked with necessary supplies, and safe for employee and visitor use.

Followed strict cleaning schedules to ensure that all areas of the facility are cleaned at designated times to meet Quest Diagnostics' health and safety standards.

EDUCATION AND ACHIEVEMENTS:

High School Diploma

Cleve Hill High School, Cheektowaga, NY

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