Customer Service

Bijan Arianlou

Mobile: 773-***-**** Linkedin Page: https://www.linkedin.com/in/bijanarianlou

*****.********@*****.***

PROFESSIONAL SUMMARY

Dedicated, customer-focused, and result-driven Electrical Engineer, Computer Science Instructor, Account Manager, and Marketing Strategist with 30+ years of experience seeking Technical Customer Service positions. Exceptional experience and knowledge of the electrical engineering, computer hardware/software, Microsoft Office, account management, and social media marketing tools and practices. Ability to expertly communicate complex subjects in simple language. A comprehensive and detailed summary of all my educational and professional background including the recommendations is available in my LinkedIn profile.

HIGHLIGHTS OF EXPERTISE

Consultation & Solution Selling

Technical Sales

Negotiation, Sales Closing

Account Management

B2B Prospecting/Outreach

B2C Prospecting/Outreach

Microsoft Office

Microsoft Dynamics 365

Excel Pivot Tables

PROFESSIONAL WORK EXPERIENCE

Bunzl Retail Services Morton Grove, IL

Customer Service Representative October 2022 – March 2024

Entering and releasing daily orders in JANUS

Sending open invoices and receiving the payments for the accounts receivables

Answering questions regarding the accounts payable & receivable in finance department

XYLEM Morton Grove, IL

Technical Customer Service Representative January 2022 – July 2022

Daily email distribution among the customer service representatives

Chitown Digital Solutions Chicago, IL

Marketing Strategist January 2015 – January 2020

Development of multiple channel social media marketing strategies for the clients primarily within the Greater Chicago Area market

Creation of Mobile Apps, Responsive & Mobile Websites, SMS Marketing Campaigns, and providing online Reputation Management Services for the small and medium size businesses

Building and growing professional networks as well as constantly prospecting in order to maintain the active sales pipeline

TOHO TECHNOLOGY Chicago, IL

Sales Manager – US, Europe, and Middle East July 2013 – September 2014

Development of key relationships with major semiconductor companies including Texas Instrument, TriQuint, Seagate, Polar Semiconductor, Cypress, and research facilities such as Los Alamos National Laboratory and Sandia National Laboratories

Utilization of multiple outreach methods to secure fresh clients (networking, conferences, and trade shows)

Successfully closed a major account within the highly competitive UAE market -- $149,000.00

Led an executive-level presentation on a new product via WebEx and received purchase order for $50,000

Major sales account negotiated and closed over the phone for four units totaling $160,000.00

Total actual and projected sales for the 2014 exceeded $800,000.00

ABB Inc. Tehran, IRAN

Regional Account Manager February 2009 – December 2012

Development and maximizing growth potential of key accounts by presenting new products

Regularly connected with all the channel partners to ensure the prompt delivery of the new orders

Continuously maintained the client contact to check if the services and maintenance requirements were delivered as well as the replacement/repair orders which needed to be fulfilled

Management of all the equipment shipping/receiving for the repair/replacement orders

Maintained one of the highest satisfaction rates amongst the clients within the company

Successfully trained and coached the channel partners (management of one of the strongest regional teams)

Consistently met or exceeded the corporate sales’ and the sales team’s targets.

Sales & Marketing Manager – Motors & Drives January 2004 – January 2009

Creation and management of successful channel partner network strategies which aided in the growth to 20+ channel partners within the three years in major Iranian urban markets including Tehran, Esfahan, and Tabriz

Garnered the award for an Exceptional Sales & Growth of the ACS 800 in the Middle East in 2006

Creation of the product knowledge and the sales training seminars for the channel partners, management, and sales professionals

Regular consultation with the channel partners to review the individual plans as well as to train them in the product knowledge

Development and implementation of multiple marketing strategies for the new product lines to grow prospect pipeline

TOTAL Assaluyeh, IRAN

Electrical & Computer Instructor April 1998 – December 2003

Preparation and organization of the syllabus, course materials, and assessments related to the operations and the maintenance schedules of the brand new gas refinery designed by the French oil company TOTAL, prior, during, and after the construction

Coordination with the 3rd party independent training institution for PLC and Instrumentation Calibration classes

Coordination with the vendors for the on-the-job training during the Installation, pre-commissioning, commissioning, and the start-up phases of the newly constructed gas refinery

Successfully trained 900+ engineers and technicians to operate/maintain the complex equipment as well as to manage the facilities

CERTIFICATIONS & PROFESSIONAL DEVELOPMENTS

Technical Support Fundamentals Google July 2018

Data Visualization and Dashboards with Excel and Cognos IBM Certificate, June 2021

Excel Basics for Data Analysis IBM Certificate, 2021

Customer Service Fundamentals Lynda.com

EDUCATION

Master of Science Electrical Engineering Southern Illinois University

Bachelor of Science Electrical Engineering Southern Illinois University

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