Help Desk System Security

Keith Hart Jr.

Las Vegas, NV ************@*****.*** 702-***-**** www.linkedin.com/in/keith-hart-11609014a PROFESSIONAL SUMMARY

IT and Cybersecurity professional with experience in troubleshooting hardware, software, and network issues. Skilled in managing help desk tickets, providing end-user support, and performing system installations and upgrades. Proficient in network troubleshooting (TCP/IP, DNS) and system security configurations (firewalls, user permissions). Certified in CompTIA Security+ with advancing knowledge in computer hardware, networks, and cloud technologies. Known for excellent problem-solving abilities and commitment to ensuring smooth IT operations. EDUCATION

University of Nevada, Las Vegas Las Vegas, NV

Cybersecurity Certificate November 2023–August 2024 Developing defensive security skills via real-world simulations and expert-led instruction. Courses: Designing Cybersecurity Infrastructure, Securing Your Network, Integrating Infrastructure Security, Microsoft Security System Administration

University of Nevada, Reno Reno, NV

Coursework towards Bachelors in Computer Engineering August 2017-November 2018 CERTIFICATION & SKILLS

Certifications: CompTIA Security+, CompTIA A+ (in progress), AWS Certified Cloud Practitioner (in progress) Operating Systems: Windows 7, 10, and 11, Linux (Ubuntu, Kali) Networking: VLANs, ACLs, Subnetting, VPN, DHCP

Programming Languages: Python, SQL, Powershell

Tools: Active Directory, Office 365, Splunk

PROFESSIONAL PROJECTS

Cybersecurity Labs & Projects University of Nevada, Las Vegas November 2023–August 2024

Firewall Configuration: Configured and tested firewall rules using Windows Firewall to block ICMP connections, demonstrating strong skills in network access control and system security.

System Monitoring: Used Splunk to install and monitor Apache servers, set up alerts, and troubleshoot system errors by filtering 404 status codes and verifying log data.

Network Troubleshooting: Resolved network connectivity issues through the use of command-line tools, improving system stability and network performance. Additional projects available on my website: https://keithscyberworld.tech PROFESSIONAL EXPERIENCE

UPS, Las Vegas, NV (December 2019-September 2021)

Technical Support Representative

Managed help desk tickets, resolving technical issues related to hardware, software, web applications, and network systems for UPS business partners.

Collaborated with senior IT staff and external vendors to escalate unresolved technical problems.

Installed and configured systems and applications, ensuring minimal downtime. Skills: Application Troubleshooting, Hardware Support, Customer Service, Ticketing Systems Accomplishments: Highest Rated Monthly Representative (5x) HealthPlanOne, Trumbull, CT (September 2022-March 2024) Licensed Medicare Advisor

Assisted Medicare beneficiaries with technical support for their plan inquiries, troubleshooting system errors, and resolving technical issues to ensure smooth user experiences. Communicated effectively with clients and maintained high satisfaction through timely problem resolution.

● Skills: Critical Thinking, Digital Technology, Communication, Adaptability, Customer Support

● Accomplishments: Top Sales in a Month, Most Improved Sales American Income Life, Las Vegas, NV (March 2022-September 2022) Insurance Producer

Build connections & assist US Veterans in discovering their eligible life insurance benefits by understanding their needs and recommending impactful options.

● Skills: Oral Communication, Sales Strategy, Confidence

● Accomplishments: Most Weekly Sales (1x)

Similie Appraisals Inc., Las Vegas, NV (September 2021-January 2022) Appraiser Intern

Interned for renowned Las Vegas Appraiser in search for required knowledge to professionally appraise real estate competently.

● Skills: Analysis, Measurement Precision, Photo-Taking, Reporting Dutch Bros Coffee, Las Vegas, NV (December 2018-September 2019) Barista

Troubleshoot network connectivity issues to help restore POS operations and resume credit card processing

Make coffee and various other drinks

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