Customer Service United States

Thibodeaux, Ernestine

*** * ****** **. *******, CA 90220 310-***-**** ********************@*****.*** Professional Summary

Innovative, motivated, goal-focused and team player in Customer Service/Logistics Professional with expertise in contract and office management. Skilled in strategic analysis, development, and process management to positively impact the overall performance of the organization. Skills

Problem Analysis

Problem Solving

Organizational Skills

Strategic Analysis &

Planning

Leadership &

Development

Experience

Communication skills

Team work

Customer Service

Process/Contract

Management

Regulatory Compliance

Multitask

Oracle knowledge

Microsoft knowledge

Training & Facilitation

Administrative

Management

AMAZON, GOLDEN STATE LLC OCTOBER 2016 - JULY 2020 SUPERVISOR

• Successfully exceed 100,000 deliveries on multiple days achieving high volume peak in the United States • Quick thinking/planning on a short notice when issues arise from returning routes or left behind packages needed to be sent out.

• 2nd Shift Supervisor

• Assign all associates to corresponding assignments based on productivity and peak time. • Implement cost saving based on data.

•

Conduct GEMBA observation to ensure successful delivery.

• Implement standard procedures to reduce wait

time for returning drivers.

• Monitor product returns and driver’s accountability through Cortex system.

• Contact accounts to ensure access upon deliveries.

• Observe and monitor associates for successful sorting and time efficiency. BECKMAN COULTER INC DECEMBER 2000 – MARCH 2019 SENIOR ADVANCED CONTRACT SPECIALIST

• Senior Coordinator supporting Sales Associates, Field Service Engineers and Customers to provide contracting needs for a specific assigned book of business.

• Promptly responded to incoming calls for both internal and external customers.

• Managed customer contracts

• Ensure that contract terms and conditions are being met.

• Processed applications, orders and customer requests.

• Self-audit instrument and consumable contracts for compliance to policy and programs. • Administered legal contract files and properly filed them in Beckman Coulter Inc. EDMS filing system. • Process new Medical Instrument contract booking into an on-line Oracle system to meet Monthly and Quarterly revenue.

• Coordination with customers, different levels of management and departments within the organization to ensure that seamless and effortless experience for the customer.

• Administered huge IDN (xxxx) accounts with multiple ship to sites.

• Continuous team collaboration within each department to meet Daily Management goals and Corporate vision.

Education

University of Phoenix Bachelor of Science in Business Management and Administration June 2008

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