Customer Service Experience
Resume:
Alyssa Bustamante
East Chicago, IN *****
*******************@*****.***
Summary
Adept in menu management and excelling in team collaboration, I significantly enhanced dining efficiency and customer satisfaction at Honey berry pancakes and cafe. My expertise spans hospitality, with a knack for elevating service standards through meticulous attention to health and safety, and superior server support, ensuring a standout customer experience.
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements.
Skills
Menu management
Team Collaboration
Telephone reception
Server Support
Hospitality and accommodation
Customer Service
Experience
November 2023 - Current
Honey berry pancakes and cafe - Lansing, Illinois
Host
Greeted guests upon arrival and provided them with menus.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Took reservations over phone and in person.
Managed dining room layout to maximize efficiency of staff members.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Ensured compliance with health and safety regulations within the restaurant.
Managed incoming calls during busy shifts.
Processed payments from customers using a POS system.
October 2022 - October 2023
Strack N Van Til - Munster, Indiana
Deli Clerk
Greeted customers in a friendly and professional manner.
Maintained cleanliness of the deli area and equipment.
Prepared all food orders according to customer specifications.
Stocked shelves with fresh items daily.
Rotated product on shelves to ensure freshness.
Adhered to health and safety standards while preparing food.
Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
May 2021 - October 2022
Dunkin' Donuts - Hammond, IN
Cashier Team Lead
Assisted cashiers with resolving customer complaints and inquiries.
Monitored cashier performance, providing feedback as needed.
Performed daily opening and closing procedures for the register area.
Maintained a clean work environment by sweeping floors and wiping down counters regularly.
July 2020 - October 2021
Johnels restaurant - Hammond, Indiana
Cashier
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Education and Training
June 2024
East Chicago Central High School East Chicago, IN
High School Diploma
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