Implementation Conversion Analyst Data Analyst PMO CRM

Jitraporn (FON) Kosaisawee

*** ** **** *** *********, FL 33033 • 301-***-**** • ********@*****.***

Experience

March 2022- October 2024 - Implementation Conversion Anaylst I - FIS Company - Remote postion

• Correct data files, processes, Forms, reports, and Operational Needs of FIS Customers to facilitate data mapping and system conversion.

• Create the road map to guide clients through the process, teaching them products and coaching them through setup and integration.

• Conducting data analysis, product mapping, and client interviews to assess data requirements for software utilization.

• Creating data maps and transaction workflow documents that show exactly how every field will be converted.

• Performing tests to ensure customized software meets customer-specific needs.

• Coordinating and conducting readiness reviews to ensure the conversion is proceeding correctly.

• Training customers on new systems and procedures.

• Completed and Success project on TBS to P1C, TFND to P1D, Norcross to P1D and Cost of Fund

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Reference

John Crabtree -Implementation-Conversion Manager Senior: Cell: 972-***-****: john.crabtree@fisglobal.com

Christian Gimeno-Resource Manager II: christian.gimeno@fisglobal.com Renee Boehler-Resource Manager I: Cell: 414-***-****: *****.*.*******@***.*** July 2020-March 2022 - Relationship Banker III - Congressional bank- Washington D.C

• Engage customers in the lobby to assist, educate, and train customers on how to conduct simple transactions through Online Banking

• Connecting customers to the appropriate teammate to help them achieve their financial goals.

• Maintaining the highest customer service standards while consistently delighting our customers and exceeding expectations.

• Perform Branch monthly Auditing.

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Reference

Ida Villacorta- VP Branch Operation Manager: Cell: 240-***-**** April 2018 -July 2020 - Relationship Banker I / M&T BANK – Antique Row, Maryland.

• Conducted detailed weekly financial reviews for business and retail clients to sell appropriate products (HELOC> Personal Loan> Credit card> Mortgage)

• Continues to boost branch products and revenue by 12% by consistently meeting all monthly and quarterly sales goals.

• Prospected for new business through networking, community outreach, and customer referral generation.

Reference:

Sifa Buklowa – Formal Branch Manager: Cell: 410-***-**** Karla Daronco- Formal Relationship Banker: Cell: 301-***-**** September 2015- April 2018 - Sale and Lease Consultant / Pohanka Honda -Capital Heights, Maryland

• Customer service skills, communication skills, and rapport-building

• Expert knowledge of the dealership’s vehicles, finance options, and sales process

• Intuition to anticipate which cars will appeal to different Clients.

• Persuasiveness to convince customers to make a purchase.

• Confidence to create a positive impression on customers.

• Negotiation skills to offer deals that satisfy customers while ensuring profit for the dealership.

• Organization and time management to handle many different customers, including past customers, at once.

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Reference

Andrew Kelly – Formal Sale Manager: Cell: 301-***-**** SKILLS

• Microsoft Office 360, Teams

• Mocha Program

• Proficient with Workday

• Team player

• Excellent time management skills

• Cash Handling

• Strong Work Ethic

• Customer Service and KYC

EDUCATIONS BACKGROUND

• 2005-2006 ESL /DIABLO VALLEY COLLEGE/CALIFORNIA

• 1999-2002 BACHELOR OF ART, Business Administration English Program/SUAN DUSIT RAJABHAT University/Thailand

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