Customer Service Inventory Management
Resume:
Anita Kalavadia
***** ***** **** **. ****** Ranch, CA 91326
**************@*****.***
Results-driven RMA Coordinator with over 20 years of experience in inventory management and customer service. Proven track record of enhancing operational efficiency and customer satisfaction through attention to detail and effective communication. Thrive in high-pressure environments and adept at collaborating with cross-functional teams to achieve organizational goals.
PROFESSIONAL EXPERIENCE
RTC Aerospace
RMA Coordinator
Chatsworth, CA
October 2023-Present
● Managed the end-to-end return merchandise authorization (RMA) process, handling a high volume of returns with a focus on accuracy and efficiency.
● Served as the primary point of contact for customers regarding return inquiries, resolving issues and significantly enhancing customer satisfaction ratings.
● Maintained detailed records of return transactions, ensuring compliance with company policies and reducing discrepancies during audits.
● Collaborated with cross-functional teams, including warehouse and manufacturing, to streamline return workflows, resulting in a marked decrease in processing time.
● Analyzed return trends to identify areas for process improvement and implemented solutions that enhanced overall operational efficiency.
NEOTech Chatsworth, CA
Contract Support Specialist February 2017-May 2023
● Provided contract management functions to ensure compliance with laws and regulations.
● Participated in order management and supported contracts/customer teams in reviewing and amending existing contracts.
● Reviewed purchase orders for accuracy in revisions, delivery dates, quantities, and pricing.
● Established and maintained positive relationships with customers throughout the quoting, order entry, and delivery processes to ensure satisfaction.
NEOTech
Inventory Manager
Chatsworth, CA
June 2005-February 2017
● Oversaw the inventory management process, ensuring accuracy and completeness of inventory data.
● Managed a team of inventory control specialists, providing guidance on best practices.
● Developed and implemented inventory control policies and procedures, ensuring compliance with company and industry standards.
● Conducted regular inventory audits and reconciliations to ensure accuracy and reliability of inventory data.
● Coordinated with production and supply chain teams to ensure timely delivery of materials to meet production schedules.
NEOTech
Stockroom Associate
Chatsworth, CA
October 1999-June 2005
● Received and verified incoming parts and materials against purchase orders for accuracy.
● Maintained inventory levels of stockroom items using a computerized inventory system.
● Assisted in preparing work orders by pulling required parts and staging them for production.
● Organized and maintained the stockroom to ensure compliance with safety and quality standards.
● Coordinated with vendors to resolve issues related to missing or incorrect parts. EDUCATION
S V Commerce College
Bachelor of Arts-General Studies
Ahmedabad, India
June 1992
ADDITIONAL SKILLS
● Proficient in MS Office Suite (Excel, Word, PowerPoint), Epicor, and inventory management software
● Strong communication and interpersonal skills
● Excellent customer service skills
● Excellent analytical and problem-solving abilities
● Detail-oriented and organized, with a proven ability to thrive in high-pressure environments
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