Customer Service Patient Care

Chevelle Frazier

+1-240-***-**** ***************@*****.*** Westminster, MD 21157

WORK EXPERIENCE

‘At home peer counseling, Priceless Hearts

November 2023 - Present

Answer phone calle from recovery and mental ines clients. Help stop them from relapse and or calm them down from anxiety oF

panic. And be a listening ear.

Customer Service, City group

May 2018 - February 2020

Answer phone calls for customer service of cliente with credit cards, Inbound calls of complaints and help with their credit card

‘and services. Also sales of home equity leans.

Certified Med Tech, United cerebral palsy

June 2012 - April 2018

+ Administered medications accurately while adhering to safety protocols and guidelines.

+ Managed electronic health records to ensure accurate documentation and streamlined patient information accessibility.

+ Implemented patient safety protocols to minimize risks and enhance overall patient eare quality.

+ Monitored patient conditions continually to detect changes in health status and respond effectively

+ Assessed vital signs systematically to evaluate patients’ health status and guide treatment decisions.

+ Patient care, daily needs (bathroom, shower, cook, help eating, and clean their homme)

+ Spend Ion I time with patients according to care plan

+ Went on cuttings and provided transportation to and from doctor appointments.

Corporate manager / Operations manager/ Office manager/ Payroll Clerk, 2nd Chance Bail Bonds

(oversee 13 counties)

July 2011 = January 2018

+ Implemented staf training programs to enhance skills and improve overall team performance,

+ Led cross-functional teams to achieve project goals and foster a collaborative work environment.

+ Managed departmental budgets to ensure financial efficiency and resource allocation.

oversaw compliance with regulatory standards and internal policies to maintain operational

[Administered payroll processes to ensure timely and accurate employee compensation

Optimized existing processes to increase efficiency and reduce operational costs.

Enforced state regulations

Customer Service

Collections of payments owed

Inbound and Outbound cals

Schedule appointments

Reported all tasks and daily reports to Company (OWNER)

Managed 15 offices

15 office managers reported to me daily (beginning and end of day)

+ Bond Review

+ All paperwork completed and filed in organized cabinets

+ All check-ins weekly of clients

Licensed Cosmetologist, Privately owned/ River City Barbershop

‘August 2004 - June 2010

+ Performed meticulous nail care services to enhance the appearance and health of clients nails.

+ Administered effective skin treatments to improve skin conditions and promote overall kin health

+ Oversaw daily salon operations, ensuring a high standard of service and efficient workflow.

+ Executed creative coloring services that matched client preferences and enhanced their style.

Facilitated client consultations to understand their beauty needs and provide tailored recommendations.

Applied advanced hair cutting techniques to achieve desired looks while maintaining hair health

Buia strong and reliable clientele

Currently providing traveling in home services to regulars.

EDUCATION

University of Maryland Global Campus

2024-current

Certification

Clinical and Mental Health

Washington County Tech

2002-2004

Vocational

Cosmetology license and general courses to graduate

High School

Williamsport High School

2000-2002

Diploma

Merit high School classes

Skills

‘Art Design, Case Management, Cleaning Experience, Cooking, Cosmetology, Crisis Intervention, Customer Service,

‘Customer Service Sales, Data Entry, Dependable, Employee Training, Follow Up Skills, Gardening, In home care, Inbound

Calls, Leadership Development, Management Skills, Mental Health, Office Management, Outbound Calling, Patient Care,

Peer counseling,Psychology, Punctuality, Quick Learner, Statistics, Strong Work Ethic, Substance-Related Disorder, Teamwork, Determination

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