Software Engineer Case Management

Chaitanya Kishore Singaraju

LinkedIn 928-***-**** ******@***.***

Objective

• Initiative-taking and meticulous PEGA Developer with over 3 years of experience in business process automation and case management. Adept at leading teams and delivering high-quality, scalable PEGA solutions that align with business goals, reducing inefficiencies by over 50%. Eager to leverage my technical expertise in Pega PRPC, BPM, and cross-functional collaboration to contribute to complex enterprise solutions that align with business goals, I aim to contribute meaningfully to organizational success while embracing the philosophy that “Improving is better than Proving.” Skills

• Pega Pega PRPC Pega BPM Pega Application Development JAVA HTML5 SQL Python C Oracle SQL PLSQL R CSS XML JSON GraphQL Agile Methodologies SCRUM

• Algorithms Database Management System Data Structures MS – Office Programming Agile Methodologies Statistical Analysis Troubleshooting Professional Summary

• Experienced Software Engineer specializing in PEGA development, with a proven record of designing and implementing complex case management systems and optimizing workflows, resulting in up to a 50% increase in efficiency. Demonstrated success in integrating legacy systems and ensuring seamless upgrades to PEGA Infinity, which minimized system downtime by 20%. Adept at leading cross-functional teams to deliver scalable, high- quality solutions that align with business goals. Proficient in PEGA PRPC, Java, SQL, and API integrations, with hands on experience in reducing post- production issues by 20%.

Experience

Graduate Intern HighMark Health Pittsburg, USA 05/2024 – Present

Managed a cross-functional team, coordinating efforts across development and design, and delivering critical projects under tight deadlines.

Led the development and implementation of the Broken Queue Count feature, which reduced queue bottlenecks by 30% and improved system reliability by minimizing breakdowns. This improvement increased team productivity by streamlining queue management.

Designed and implemented a user-friendly Guided Tour feature in PEGA, resulting in a 15% improvement in user engagement and reducing support ticket requests by 10%.

Consistently met project deadlines, received positive feedback from the clients and contributed to improving overall team productivity.

Delivered robust solutions leveraging Pega PRPC and BPM methodologies, improving system scalability and aligning with enterprise goals.

Validated and solved all the errors when environments are upgraded to PEGA Infinity.

Documented the purpose and resolution steps, including the business impact, to reduce the broken count. Software Engineer Verizon Data Services Hyderabad, India 08/2021 - 07/2023

Led a team in the development of user-facing modules, ensuring timely delivery and adherence to business requirements.

Led the development of a user-centric admin tool interface in PEGA, improving ease of use and reducing admin task completion by 20%.

Designed and implemented advanced conditioning features using PEGA, which enhanced system functionality by automating business logic.

Engaged in cross-functional collaboration with stakeholders to ensure seamless integration of features and the delivery of a robust system.

Collaborated closely with QA, testing and validating PEGA modules, resulting in a 20% reduction in post-production defects and enhancing the quality of delivered solutions.

Delivered modules on time and within budget by leveraging modern tech tools. Acquired hands on expertise with PEGA, SQL, Oracle DB, GraphQL, and API Integration.

Led the migration of Legacy systems to PEGA 8.3, minimizing system downtime and enhancing the overall efficiency.

Mentored junior developers in PEGA best practices, contributing to overall improvement in team capability and knowledge sharing.

Monitored and optimized system performance through regular debugging and performance tuning, ensuing minimal latency in production. Software Engineer Intern Chip In Tech Bangalore, India 05/2019 - 08/2019

Contributed to the design, development, and testing phases of a project under the guidance of senior team members.

Performed data collection, analysis, and reporting tasks using tools like Excel, SQL, or data visualization software.

Conducted unit testing and debugged software issues to ensure smooth functionality.

Prepared and maintained technical documentation, user guides, or reports related to project development or research tasks.

Communicated with clients or stakeholders to understand project requirements and assisted in translating client requirements into technical specifications.

Pega System Architect Talent Sprint Hyderabad, India 01/2020 - 02/2021

Certified as a Pega System Architect, demonstrating proficiency in Pega’s application development tools and methodologies.

Gained hands-on experience in developing end-to-end solutions using Pega, including workflow automation and case management.

Collaborated with cross-functional teams to design and implement Pega-based applications tailored to business requirements.

Optimized business processes by developing scalable, maintainable, and efficient Pega applications.

Ensured application quality through extensive testing and debugging, enhancing system reliability.

Developed and deployed multiple projects leveraging Pega’s platform to streamline complex business operations.

Education

Master’s Northern Arizona University Flagstaff, AZ, USA 08/2023 – Present

• Major in Computer Science; GPA: 3.89

Bachelor’s Lovely Professional University Punjab, India 08/2017 – 05/2021

• Major in Computer Science; GPA: 8.60

Certifications

• Certified in Pega as System Architect CERTIFICATE AUGUST 2020

• Certified in Pega as Senior System Architect CERTIFICATE MARCH 2021

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