Customer Service Representative
Resume:
Koran Sharp
Oklahoma City, OK *****
**********@*****.***
Work Experience
Tech Consultant
Sharpitek LLC-Oklahoma City, OK
September 2019 to Present
Research technical issues and design effective solutions. Utilizing cutting edge technology while traveling to implement strategies.
Claims Examiner
Hertz Corporation - Dollar/Thrifty Car Rentals-Oklahoma City, OK October 2023 to July 2024
Overnight Stocker
Walmart-Oklahoma City, OK
June 2022 to December 2023
Tinker Air Show Volunteer
Midwest City Chamber of Commerce-Oklahoma City, OK June 2023 to July 2023
VIP Pick Up,Drive Golf Carts to Pick UP VIP Sponsors.Responsible to fill up all golf carts Freelance Videographer/Editor
Reel Sharp Films-Oklahoma City, OK
August 2012 to June 2022
Design, coordinate, direct, shoot, and edit instructional, promotional, and other video content for Web, cable TV, DVD, and portable devices
Customer Service Representative
Alorica-Oklahoma City, OK
October 2021 to January 2022
I handled various incoming and outgoing collections-focused phone calls. Resolved customer questions, complaints and collections inquiries in a professional, helpful manner. Connected with existing and potential customers and aims to resolve inquiries related to receivables management. Retail Sales Associate
Lowe's Home Improvement-Oklahoma City, OK
November 2020 to August 2021
Provided troubleshooting and technical assistance to customers. Assessed the customer's needs and translation into solutions. Coordinated with customers to resolve any billing inquiries. Acted as the first point of contact for customers seeking help with products or technical issues. Relationship Banker
IBC Bank-Oklahoma City, OK
December 2019 to November 2020
Responsible for providing efficient and accurate customer and financial services while delivering the
“IBC Experience”. Process financial transactions on their clients' bank accounts, generate account statements, and reiterate bank policies to support clients' financial goals and objectives while identifying, recommending and selling additional bank products and services. Security Officer
Remington Park Casino-Oklahoma City, OK
May 2017 to January 2018
Patrolled and inspected casino property to protect against illegal activities, such as cheating and theft. Used audio/visual surveillance equipment to monitor for irregular activity and compliance with gaming regulations and laws.
DirecTV Sales Representative
ATT-Oklahoma City, OK
January 2017 to April 2017
Focused on new business development by signing up customers for DirecTV services. Excel at selling products and services, working closely with other members of the sales team. Retail Sales Associate
HIS Coatings-Oklahoma City, OK
May 2016 to December 2016
Assisting customers by preparing their products, making product recommendations, answering questions about the use of the products, color consulting, and so on. Also designed multiple architectural displays for products.
Customer Service Specialist
Science Museum Oklahoma
April 2015 to February 2016
Responsible for carrying out the Museum's mission by facilitating play-based experiences on the Museum floor, studios and outdoor spaces; providing information to guests; and maintaining Museum Environments.
Education
Certificate in Architecture
HarvardX
June 2018 to July 2020
Associate in Film and Video Production
Oklahoma Community College
Skills
• Photography
• Adobe Creative Suite
• Filming
• Branding
• Carpentry (5 years)
• Security
• Marketing
• Graphic design
• Retail sales
• Web design
• Financial services
• Sales
• Customer service (8 years)
• Interior design
• Surveillance
• Video production
• Mac OS (10+ years)
• Banking
• Adobe Premiere
• Adobe Illustrator
• Adobe After Effects
• Adobe Photoshop
• Typography
• Video editing
• Adobe Premiere
• Adobe After Effects
• Adobe Photoshop
• Graphic design
• Adobe Creative Suite
• Adobe Illustrator
• Photography
• Typography
• Branding
• Web design
• Web development
• Marketing
• Mac OS
• Research
• Business development
• Customer service
• Banking
• Financial acumen
• Data collection
• Cash register
• Cash handling
• Typing
• Grocery store
• Upselling
• Financial management
• Accounting
• Computer skills
• CCTV
• Surveillance
• Security
• Retail sales
• Cabling
• AI
Links
https://courses.edx.org/certificates/e2c3aa7a84574752afe9dee92fca2f05 Certifications and Licenses
Verified Certificate GSD1x: The Architectural Imagination July 2020 to Present
This is to certify that Koran Sharp successfully completed and received a passing grade in GSD1x: The Architectural Imagination, a course of study offered by HarvardX, an online learning initiative of Harvard University.
Driver's License
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