Scrum Master Program Manager

Carlos Marquel Cedeño

Email: **********@*****.*** Phone: 213-***-**** Location: Southwest 152nd Street 13727, Miami 33177, United States

Professional Summary

Dynamic and results-driven Technical Program Manager and Senior Scrum Master with over 20 years of experience in leading complex software delivery projects across industries. Proficient in Agile methodologies such as Scrum, Kanban, XP, Lean, and SAFe. Adept at delivering digital solutions to improve customer experiences across marketing, finance, and operations. Skilled in managing cross-functional teams and facilitating Agile transformations, resulting in significant productivity gains and operational efficiency improvements. Strong strategic thinker committed to continuous improvement and the successful adoption of Agile and Lean practices.

Skills & Expertise

Agile Methodologies: Scrum, Kanban, XP, Lean, SAFe 4.5, SAFe 6.0

Agile Tools: Jira, Azure DevOps, Rally, Confluence

Project Leadership: Leading large-scale Agile transformations and cross-functional teams for global organizations

Digital Transformation: Enhancing business operations through enabling technologies, with a focus on Fintech and digital platforms

Usability Testing & User Experience: Improving user experiences through app development and usability testing

Coaching & Mentoring: Proven ability to coach and mentor Scrum Masters, Product Owners, and teams

Communication & Stakeholder Management: Strong interpersonal skills, fostering collaboration and transparency

Continuous Improvement: Implementing continuous improvement strategies for enhanced project delivery

Certifications

SAFe 6.0 Advanced Scrum Master – Scaled Agile, 2024

SAFe 4.5 Certification – Scaled Agile, 2018

Agile Coach Certification – ICAgile, 2015

Certified Scrum Master – Cprime, 2016

Project Management Professional (PMP) – PMI, 2000

Education

Bachelor of Science, Business Information Systems – University of Phoenix, 2000

Associate Degree, General Studies – Central Texas Community College, 1998

U.S. Army Primary Leadership Development Course – General George S. Patton School, 1991

Professional Experience

Senior Scrum Master / Technical Program Manager VISA Inc.

April 2019 – August 2024

Directed five software delivery teams, boosting productivity by 30% through Scrum and Kanban.

Led the global implementation of Rapid Dispute Resolution (RDR), improving dispute resolution by 25%.

Established Agile workshops and a Center of Excellence, enhancing Agile practices by 40%.

Mentored teams, improving Agile maturity by 35% and creating more efficient teams.

Senior Scrum Master / Agile Coach Disney

September 2018 – February 2019

Facilitated Agile ceremonies, increasing team productivity by 30%.

Managed product planning for Enterprise Consumer Data Products, boosting delivery speed by 20%.

Enhanced communication between cross-functional teams, reducing project delays by 30%.

Scrum Master / Agile Coach ADP

April 2017 – June 2018

Coached 22 software delivery teams, improving team performance by 30%.

Implemented Agile practices, reducing time to market by 15% and increasing customer satisfaction by 20%.

Reduced project bottlenecks by 40% through effective sprint planning and retrospectives.

Agile Coach / Scrum Master BeachBody

July 2014 – April 2017

Led six software delivery teams, improving delivery speed by 30% and code quality by 25%.

Increased Agile adoption by 35% through workshops and transformation programs.

Boosted performance metrics by 40% by implementing Agile best practices.

Senior Project Manager VXI Global Solutions

January 2010 – March 2014

Managed global software delivery teams with a 100% on-time completion rate.

Led HSBC’s project server upgrade, saving over $20 million and improving system performance by 30%.

Enhanced data transfer efficiency by 40% using Agile methodologies.

Additional Experience

National Project Manager Nuance Communications-Dictaphone

Infrastructure Project Manager Ameriquest Mortgage

U.S. Army, Special Weapons and Communications

Languages

English (Native)

Spanish (Native)

Greek (Professional)

Italian (Limited)

Key Achievements

Delivered Agile transformations, boosting team performance by up to 40%.

Spearheaded global projects for major financial institutions, saving millions and improving operational efficiency.

Established Agile Centers of Excellence, driving widespread adoption of Agile principles.

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