Customer Service Rep

Terri Butler-Gibson

******************@*****.*** 773-***-**** Chicago, IL

SUMMARY

Seasoned professional with 15 years of customer-focused experience, adept at information dissemination and emergency response from tenure with Chicago Transit Authority. Demonstrated proficiency in POS systems and customer transactions at Sears and Macy's, enhancing shopping experiences. Seeking to leverage safety protocol knowledge and service excellence as a Customer Service Rep.

WORK EXPERIENCE

Chicago Transit Authority Chicago, IL

Flagger/Info Specialist Mar 2023 - Sep 2024

•Coordinated the safe passage of trains through construction and maintenance zones, ensuring compliance with safety protocols and immediate response to potential emergencies.

•Advised customers on optimal use of fare systems, enhancing their travel experience with cost-effective solutions and route information.

•Documented and reported equipment malfunctions, contributing to the maintenance of operational standards and customer service quality.

•Conducted thorough platform inspections, identifying and reporting safety hazards to maintain a secure environment for commuters and staff.

Pepperidge Farm

Packaging Operator Jan 2020 - Mar 2023

•Provided relief to machine operators and maintained accurate daily production logs for efficient tracking of bread production activities.

•Operated packaging machinery, including baggers and Kwik-Lok systems, ensuring seamless packaging processes and adherence to product specifications.

•Conducted thorough inspections of bread and packaging quality, identifying and reporting any inconsistencies to supervisory staff to maintain product standards.

•Upheld strict safety and cleanliness standards within the production area, contributing to a safe and hygienic work environment for all team members.

City of Chicago

Traffic Control Aide May 2013 - Dec 2019

•Managed intersection flow to ensure unobstructed passage for vehicles and pedestrians, contributing to city traffic efficiency.

•Served as a point of contact for public inquiries, providing clear and accurate geographic directions.

•Facilitated traffic redirection during emergency street closures, ensuring public safety and minimizing congestion.

Sears

Cashier/Merchandiser Sep 2011 - Jun 2012

•Managed point-of-sale transactions with a high degree of accuracy, ensuring seamless sales, returns, and exchanges in line with company policies.

•Executed promotional setups and maintained merchandising standards across the sales floor, contributing to a consistent and engaging shopping environment.

Macy's

Retail Associate Nov 2006 - Jun 2010

•Utilized comprehensive POS and MPOS systems to streamline customer transactions and enhance shopping experiences through the My Client and More@ tablet applications.

•Engaged actively in customer service, employing both Macy's technology and personal expertise to facilitate product selection and encourage additional purchases, while upholding the brand's service standards.

•Contributed to sales growth by participating in promotional events and using client strategies to maintain customer relationships and foster repeat business.

EDUCATION

Orr Community High School Diploma

1989

SKILLS

Excellent Interpersonal Communication and Time Management Skills • Effective at Collaboration With Others • Utilized a Computer Keyboard and MS Word • Proficient in Emailing and Office Applications • Flexible Team Player

•Multitasker • Organizer • Trainer • Typing 40 WPM

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