Customer Service Office Manager
Resume:
BECKY
MASONER
501-***-**** ***************@*****.*** Benton, AR 72015
SUMMARY
Energetic individual with a proven track record who is equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
SKILLS
Operations Management
Customer Service
Staff hiring
Employee Supervision
Excellent multi-tasking ability
Report Writing
EXPERIENCE:
Office Manager
Saline Co Waterworks Bryant, AR May 2023 to Current
Established office guidelines and practices.
Contributed to the development of financial statements.
Oversee team personnel, coordinated timetables and assigned responsibilities.
General Manager
McDonald's Benton, AR Jan 1985 - Apr 2023
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Ensured compliance with local health department regulations regarding food safety standards.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
EDUCATION AND TRAINING
High School Diploma
Bauxite High School Bauxite, AR Jul 1993
CERTIFICATIONS:
McDonalds Corporate:
B.O.C. - Basic Operation
A.O.C - Advance Operations
A.E.C – Advance Equipment Course
F.S.C. – Food safety Certification
H.U. Hamburger University graduate – Ray Kroc Award winner
REFERENCES
References available upon request.
Contact this candidate