Project Manager Management

Chrissy Chien

Account Manager

Taiwan ****************@*****.*** +886********* Summary

A self-motivated and business-oriented project manager. Strong organizational skills with logical thinking. Adept at communicating effectively with stakeholders to achieve goals with multinational and cross-functional teams. Experienced in designing back office product. Look forward to transiting into an account management position.

Experience

Sick. Recuperation 10.2019 - Current

I had been sick. Now I have recovered from the disease and am ready for work. During this period, I also acquired a product management certificate from an online eDX course. BTIGAMING, Project manager 08.2019-10.2019

Achievement: Establish the project management process.

• Established project management process including milestones and criteria.

• Develop project schedules, and communicate cross-functionally to achieve the operator's requests.

*Reason why leave: Sick.

GRANDA SERVICES,

Product / Project manager, Product Marketing 08.2018 - 07.2019 Achievement: Establish the entire product and project management process. Improve product knowledge of sales personnel. Adoption of new extra paid features increased 5% in two months. Product management Product: Back office

• Coach sales manager product knowledge by initiating product education trainings (First-time in the organization)

• Create SPEC, user flows, and prototypes for new features.

• Write technical document (API document) for both existing and new features.

• Initiate PRD, Voice of Customer, and product backlog. Construct a product management process. Product Marketing

• Initiate marketing material, such as sales kit (First time to provide to customers).

• Initiate external and internal Wikipedia knowledge base. Product Operation

• Build up project team process including Jira, Service Desk, and Confluence for operation purposes.

Project management

• Communicate with development team to fix bugs.

• Structure and organize API testing results.

Technical Support

• Answer customers’ technical questions including API and game, troubleshoot casino issues, and escalate to the relevant team when necessary.

*Reason why leave: Laid off. The manager wants a person with development skills to work on development in addition to the work of product management.

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Look for opportunities 11.2017 - 08.2018

• Obtaining a certificate from MIT on eDX by learning the basics of the programming language Python while looking for job opportunities.

ELO TOUCH SOLUTION, Hardware project manager (Contract) 04.2017 - 10.2017 During a project manager's maternity leave, manage hardware projects with the cross-functional team.

Achievement: Introduce prioritization knowledge to the organization. As a result, the schedules of the projects were on time, and other project teams in the organization adopted prioritization method.

• Manage projects including overseeing the statuses and budgets.

• Coordinate with external vendors and the internal team to close out action items and issues.

• Introduce prioritization knowledge to the team and provide prioritization suggestions to the system director.

*Reason why leave: Contract was ended. No job vacancy. Personal Vacation 04.2016 - 03.2017

• Improve user experience knowledge, advanced Excel and business English skills through online education platforms.

AZUL DESIGN, Software project manager, Quality Assurance 01.2015 - 03.2016 Achievement: Successfully provided branch management suggestions to keep software quality. Sales

• Negotiate with the client in terms of the contract price.

• Introduce and showcase softwares that are developed when finished clients’ projects.

• Cold-calling to seek for potential sales.

Marketing

• Initiate marketing material including sales kit, for the product Qt that the company sells as a reseller.

Product and Project Management

• Create SPEC documents, user flows, and wireframe for software projects.

• Control software release timeline, oversee project status, scope, R&D cost, quality, risk.

• Prioritize, test, assign, and drive the resolution of bugs.

*Reason why leave: The position was frequently reassigned to an administrative or HR function. Certificates

Product / Project

• Lean Product Portfolios: Beyond Value Mapping University of Maryland on eDX, 2023

• NPDP Certified (New Product Development Professional) 2019

• Dynamic scheduling using Microsoft project PMI, 2017

• Agile project management courses Lynda, 2018

Other

• Introduction to computer science using Python MIT on eDX, 2018

• Micro-Master program of Marketing UC Berkeley on eDX, 2020 Language

English (Proficient), Mandarin (Native)

Education

Ming Chuan University, Bachelor’s degree - Finance, 2014

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