Customer Service Representative

angiemorton***@Angela gmail.com Jackson, Morton MI +1-517-***-****

WORK HISTORY

Dispatcher Customer Service at City and Starlite Cab 06/2018 - 08/2020 (2 years)

* Handled emails, inbound calls, and outbound calls

* Booked appointments

* Managed customer accounts

* Wrote call center scripts

* Assisted customers with questions

* Kept records of customer complaints

* Interacted with customers through live chat

* Assisted customers with a warm and professional attitude

* Processed customer transactions

Dispatcher and Customer Service Representative at Starlite And City Cab 06/2018 - 09/2018 (4 months)

Scheduled transportation services for the public and other private companies. Answered multi line phone,

operated two computer systems screens while communicating with company employees and customers,

on call staff, cleaned work environment, balanced shift monies from drivers, balanced mileage logs, kept

constant communication with owner

Call Center Representative at Advance Employment Agency 05/2014 - 01/2016 (2 years)

Answered incoming calls for American Electric Company, handled utility shut offs, conflict resolution,

power outages, restorations for customers in the service area Front Desk at Medical Records Multi-line Phone Systems Cold Calling 01/1970 - 01/1970 (0 months)

* Medical Records

* Multi-line Phone Systems

* Medical Scheduling

* Medical Billing

* Medical Receptionist

* Accounting

* Medical Office Experience

* Proofreading and Editing (3 years)

* Live Chat

* HIPAA

* Transcription

* QuickBooks

* Hospital Experience

* Cold Calling

* Software troubleshooting

* Microsoft Excel

* Sales

* Inside sales

* Telemarketing

EDUCATION

GENTLE TEACHINGS

Graduated 1970

Some College

Graduated 1970

Bachelors Science and Nursing

James Madison University

Graduated 2005

SKILLS

analysis, 0 year

metrics, 0 year

management, 0 year

timelines, 0 year

program management, 0 year

documentation, 0 year

LANGUAGES

English, Fluent

SOCIAL NETWORKS

Facebook, https://Facebook

Twitter, https://Monica Evans

Linkedin, https://I belong to this network

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 20 years

I have a security clearance

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