Customer Service Inventory Control

MOSES CHIKATI Mobile: +1-971-***-**** Email: *************@*****.***

Objective: Seeking suitable roles in Logistics, Warehousing, Mailroom, Office Support Operations, Print & Copy Shop, Shipping & Receiving, Cargo handling and Airport operations.

Skills: Document preparation, Border entry facilitation, VIP Travel Assistance

Document Reproduction, Fax & Email Communication, Photography, Mailroom Operations, Diplomatic Pouch Handling, International Mail Processing, Leadership & Supervisory skills, Packaging & Shipping, Safety Awareness, Problem-Solving, Organizational Skills, Customer Service, Communication, Inventory Control, Security & Confidentiality

Current-2017 Customs & Shipping Expediter - U.S Department of State, American Embassy-Nairobi, Kenya

Facilitates smooth entry of US Government personnel and VIPs through border entry points and international airports. Prepares shipping documents and forms for official and personal shipments. Undertakes follow-ups for documents in various Government agencies. Monitors pack-outs and deliveries of departing/arriving US Mission employees from their residences.

2017-2011 Administrative Clerk/Supervisor (Reproduction) U.S Department of State, American Embassy-Nairobi, Kenya

Responsible for the reproduction of official documents for internal post distribution. Send and receive official faxes and digital documents. Perform first-echelon maintenance on faxes, digital imaging, printer, and reproduction equipment. Maintain reproduction, fax and digital imaging logs for billing and tracking purposes and work as a Mail Clerk. Responsible for the photography of Mission Staff and Eligible Family members (EFMs) who require passport photos and other forms of digital photography for official use.

2011-2005 Mailroom - Mail Clerk/Assistant Supervisor, U.S Department of State, American Embassy-Nairobi, Kenya

Assist in the operations of the Diplomatic Post Office (Classified) and Diplomatic Pouch and Mail (Unclassified). Ensuring the proper transportation of pouch and mail between the Embassy and Airport. Dispatching, receiving, and distributing all diplomatic pouches and DPO Mail. Receiving and sending international registered (FEDEX, USPS, DHL) and local mail. Preparing and submitting billing reports to the Finance office and other Embassy agencies as required. Screening local and international mail for hazardous substances.

EDUCATION:

2012-2007 Daystar University Bachelor of Arts in Community Development (Integrated)

2001-2000 Association of Business Managers & Administrators Diploma in Clearing Forwarding and Shipping Management I

OTHER TRANING CERTIFICATES:

2019: Professional Skills Training Certificate Nairobi Kenya - British Council

2014: WINTA System, Time & Attendance, Pay & Allowance Training - U.S Department of State

2014: FSN Supervisory and Management Skills - Beyond the basics, Tribe Hotel, Nairobi

2012: PA 123 Managing Customer Service Nairobi Kenya FSI U.S Department of State

2012: PA 248 FSN Supervisory Skills Workshop Nairobi, Kenya FSI U.S Department of State

2012: PA 496 Locally Employed Staff Performance Management & Evaluation - v1.0 FSI U.S DOS

2011: International Courier Service Mail, Parcels & Pouch Freight Services, DHL JKIA Nairobi

2007: Diplomatic Pouch and Mail Module of the Integrated Logistics Management System

PERFORMANCE AWARDS & RECOGNITION:

2023: Eagle Award for Customs Expeditors FLOTUS Airport support Team

2022: Eagle Award for Customs Expeditors Shipping Team

2019: 20 Years of Service Award by Department of State, United States Government

2019: Mission Honor Award presented to Customs & Shipping Team

2018: Eagle Award presented to GSO - Customs & Shipping Team

2016: Eagle Award presented to State/USAID - Standardization & Replacement of Copiers Team

2015: Certificate of Appreciation presented to Reproduction Office

2005: Franklin Award for Superior Group Performance - Mailroom

2005: Superior Group Performance Award - Mailroom

1998: Meritorious Honor Group Award for assisting official personnel of the bomb blast in the U.S Embassy Nairobi, Kenya

Contact this candidate