Quality Assurance Customer Service

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

JACQUELIN GARCIA

Fresno, Ca 93706

559-***-**** - *****************@*****.***

My goal is to continue my growth in any job, skill, learning experience given the opportunity to grow and maintain my strong work ethic at a very high standard. Knowledgeable about maintaining records, updating logs and organizing workloads to maximize efficiency and accuracy. Highly productive, proactive and exacting in upholding requirements.

HACCP planning

Documentation skills

Training expertise

Active Listening

Conflict Resolution

Computer Skills

Training and Development

SOP updating

06/2021 to 10/2021 Quality Assurance Food Safety Technician Prima Wawona – Kerman, CA

Audited internal activities and conducted thorough inspections. Kept eye on quality assurance information to review compliance against specifications and company standards.

Documented and escalated deviations to supervisors and recommended resolutions. Completed basic and in-depth tests of ATP daily

Prep supplies to swab for APC, Enterobacteriaceae, and Listeria to check for any living bacteria's

HACCP certified in 2021

Monitored and controlled temperature of products.

Exceeded goals through effective task prioritization and great work ethic. Input results daily on spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

05/2020 to 07/2021 Reprimand Writer

Prima Wawona – Kerman, CA

Perform data entry of discipline and enforce progressive discipline for non-compliance inspections

Document continuous improvement tracking records

Rack and report down time, rest, and meal periods in QuickBase Maintain a clean, neat, and orderly work area

Follow all company policies and procedures.

10/2018 to 10/2019 Customer Service Representative Alorica

Customer service, record account information,

Trouble-shoot network issues

Prepare product or service reports by collecting and analyzing customer information EDUCATION

Meet personal and team sales targets and calling quotas. Answered customer telephone calls promptly to avoid on-hold wait times Offered advice and assistance to customers, paying attention to special needs or wants.

Cultivated customer loyalty, promoted repeat business and improved sales 11/2020 Pharmacy Tech

UEI College - Fresno - Fresno, CA

authenticity of prescriptions Calculating the price of prescriptions Providing instructions to educate people on the correct way to take their medicine Supporting the Pharmacist in the daily operation of the pharmacy Protecting employees and patients by adhering to infection-control protocols and policies Maintaining a clean and safe pharmacy by complying with regulations, rules, and procedures

Certificate of Completion- Pharmacy Technician

High School Diploma

Crescent View West Hight School

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