Customer Service Representative
Resume:
DELENE **********@*****.***
D BRONX, NY 10459
PROFESSIONAL SUMMARY
Attentive Receptionist with high energy, great customer service skills and clerical prowess.
Enhances guest relations and office reputation through unparalleled professionalism and
prompt customer assistance. Expert in word processing, file management and spreadsheet
tracking.
WORK HISTORY
Receptionist, Ricoh, Jan 2024 May 2024, New York, NY
Shared information about office hours, procedures and requirements to resolve walk-up and
telephone questions.
Greeted guests promptly and consistently set professional tone with friendly assistance.
Used clerical abilities to support needs of office staff and administrative team members.
Prioritized workload independently to reliably meet deadlines.
Mail Clerk, Jll/ Google, Mar 2023 Sep 2023, New York, NY
Processed cash and checks for transportation services provided by vendors.
Opened, logged, date-stamped and sorted incoming mail for easy distribution to offices and
staff.
Maintained mail processing equipment and cleaned mailroom regularly.
Adjusted and monitored operation of automated mail processing system.
Customer Service Representative, NYCHA, Feb 2023 Aug 2023, Long Island City, NY
Resolved customer inquiries, complaints, and issues providing insightful solutions.
Answered inbound calls to greet and assist customers with various needs and questions.
Researched assistance requested and offered accurate information to resolve issues and
respond to inquiries.
Relayed new and relevant information to customers and followed up on promises.
Receptionist, Savoy Park Apartments, May 2022 Jan 2023, New York, NY
Shared information about office hours, procedures and requirements to resolve walk-up and
telephone questions.
Greeted guests promptly and consistently set professional tone with friendly assistance.
Used clerical abilities to support needs of office staff and administrative team members.
Prioritized workload independently to reliably meet deadlines.
EDUCATION
Computer Networking, Computer Networking Jun 2013
Technical Career Institutes New York, NY
SKILLS
Reception desk management File management
Clerical support Spreadsheet tracking
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