Technical Support Salesforce Admin
Resume:
Deva Rajendran
Salesforce Admin and Developer
*********************@*****.***
SUMMARY
7+ years of experience as Salesforce admin and developer with experience in Salesforce CRM, Force.com platform, consulting and delivering projects covering system design, development, testing, deployment, administration and technical support.
Excellent knowledge in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Salesforce AppExchange, Sales cloud and Service cloud
Experience with SFDC Service console, customer portal, case management, customer communities and service account management
Strong Implementation using Custom objects, Custom fields, Formulae fields, Triggers, Apex classes, Visual Force Pages, Page Layouts, Workflow rules, Approval processes. Record Types, Standard Controllers, Custom Controllers, Extension Controllers, SOQL
Experience in SFDC Configuration & Customization- Creating & Managing Users, Roles, Profiles, Permission sets, Communication Templates, Security Access and Security Controls to ensure that protected data is available only to the authorized users
Experienced in Salesforce Lightning for UI design and Lightning pages with lightning style sheets.
Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts) and Dashboards and Report folders for different user profiles as per the requirements.
Expertise in Lightning app builder and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
Developed Lightning Component Framework, built Lightning component using aura framework.
Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
Experience working in Agile methodology, Scrum methodology and Waterfall model
Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
Capable of rapidly learning new technologies, and successfully applying them to projects.
CERTIFICATIONS
Salesforce Platform Developer 1
Salesforce JavaScript Developer I
EXPERIENCE
Salesforce Developer
Gilead Sciences, Foster City, CA Jun 2022 – CURRENT
Design, build, and support Salesforce Lightning processes to increase the efficiency of the organization
Created modern enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like picklist, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
Designed and implemented RESTful APIs to integrate Salesforce with external systems for seamless data flow, enabling real-time synchronization.
Developed custom Apex REST services to expose Salesforce functionalities to third-party applications, optimizing data retrieval and management.
Integrated Salesforce with external systems (e.g., ERP, CRM) via REST APIs, ensuring smooth data exchange and efficient business process automation
Implemented OAuth 2.0 and session-based authentication for secure API communication, protecting sensitive data in Salesforce.
Utilized tools like Postman to test REST APIs for performance, security, and data accuracy, ensuring reliable data exchange.
Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch
Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader
Created customized UI as per the client and application requirements using Visualforce.
Built reusable UI/UX components with lightning component framework
Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases
Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
Worked on creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.
Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
Salesforce Developer
Apollo Global Management, NY AUG 2020 – MAY 2022
Interacted with Business users for analysis, requirements gathering and development.
Create New users accounts with concerned profiles as per the team and job roles, Manage Salesforce security including roles, profiles, sharing rules and third-party apps groups
Worked on Community Builder and Campaign Launcher for the admissions.
Extensively worked with end user/clients as per the changes request for the admin part of work in process of creating new users and updates on user profiles etc.
Worked on Lightning Web components (LWC), Converted buttons to LWC.
Design and Develop the Apex Classes, Standard & Custom Controllers, Visualforce pages, Apex Triggers for various functional needs in the application
Render the Lightning Experience for the Classic users with Lighting Out in the Lightning apps.
Worked on customization of visual force to have lightning experience for desktop and mobile applications.
Developed Lightning Component Framework and built Lightning component using aura framework.
Designed comprehensive error-handling mechanisms in REST APIs to track and log failures, ensuring system reliability and easier debugging.
Leveraged Apex and JSON/XML for transforming and mapping data during API integration, ensuring consistency between systems.
Documented API specifications, integration workflows, and best practices to standardize processes for future integrations.
Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
Defining Custom Formulas and creating Validation Rules to suit the needs of the data model and ensure data quality.
Salesforce Administrator / Developer
Bloomberg, Arlington VA Feb 2019- July 2020
Responsibilities:
Administered and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
Developed and customized salesforce.com application based on the user needs.
Proficient in administering the organizational setup using Salesforce administration.
Developed field & page layout customization for the standard objects like Account, contact, Leads.
Maintained and gave permissions to communication templates based on Profiles.
Work with Service Cloud technology and on-premises infrastructure integration for Salesforce.com.
Used Email to Case, Web to Case features and created a community where the customers can create, update, and manage their cases.
Implement a new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.
Design and deploy Custom objects, validation rules, Page layouts, Custom tabs, Components, to suit the needs of the application.
Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
Oversee and manage the implementation of the CRM application using salesforce.com methodologies.
Define lookup and master-detail relationships on the objects.
Experience in building reusable UI components with lightning component framework.
Worked on custom workflow, notifications, approval processes, and Lightning Process Builder.
Worked on Salesforce flows to automate the business requirements.
Develop Apex Triggers, Classes during the project lifecycle and invocate the queries and Apex methods from JavaScript.
Work with SOSL and SOQL queries to get data from different related objects.
Deploy the code developed in the Developer Sandbox to the Test Sandbox and the Production sandbox.
SFDC Administrator
Swift Transportation, Phoenix, AZ Aug 2017 – Jan 2019
Involved in Business requirement meetings like gathering information for IT team and analyzing the information provided by Business.
Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from CSV files.
Working with Operations Manager and users to determine business requirements, provide administrative support and design/implement solutions in Salesforce.com CRM.
Prepared various test cases to test the functionality of the code in accordance with the governor’s limits.
Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
Involved in testing the new features developed in Agile Sprints. Created Test plans, Test Cases and reported bugs in Jira.
Responsible for retesting and regression testing of the application.
EDUCATION
Bachelor’s Bachelors of Engineering from Anna University India - 2015
SKILLS
Salesforce Technologies:
Salesforce CRM, Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), Triggers, Custom Objects, Apex Web services, Validation Rules, Workflow and Approvals, Dashboards, Reports
Salesforce API Tools:
Eclipse IDE, Apex Explorer, App Exchange, Data Loader, Workbench
Languages:
Apex, Java, Java script, HTML, XML, XHTML, CSS, SQL, C, C++,
SDLC and documentation:
JIRA, GITHUB, CVC, QC, MS Office, Confluence, Google Suite
Databases:
MS SQL Server, Oracle, My SQL
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