Project Manager Management

Marielena Daley

Chapel Hill, NC 919-***-****

linkedin.com/in/marielenaparsons ***************@*****.***

Bilingual IT Project Manager

Drive Project Management Success Bridge Cultures and Language Barriers Deliver Seamless, Cross-functional Solutions

Align multicultural teams towards common goals, ensuring successful project execution and client satisfaction. Strategic thinker and planner who consistently delivers on targeted objectives. Goal-focused team leader bringing technology and software industry experience and fostering an environment of collaboration, trust, and accountability. Skilled in identifying and mitigating project risks and partnering with C-level executives and stakeholders to implement technology applications, programs, and special projects. Promote continuous improvement culture by learning from past issues and obstacles, identifying areas for improvement, and implementing best practices and lessons learned in future projects.

Expertise includes:

Project Management Global Process Standardization Risk Management and Mitigation Technology Implementations and System Integrations Team Leadership and Cultural Competence Stakeholder Engagement Budgeting and Resource Allocation Vendor Relations and Negotiations

Experience

METLIFE, Cary, NC

Senior Project Lead 2020 to 2024

Represented the global technology and operations team in the Latin America region, driving cross-cultural collaboration and ensuring alignment with global strategies. Managed multiple high-profile projects with budgets exceeding $10M, involving complex enterprise-wide cross-functional teams with members across India, United States, México, and Argentina. Managed issues, risks, vendors, internal and external resources (onshore and offshore), as well as country project teams. Facilitated project kick-off meetings to define and communicate objectives, deliverables, and success criteria that aligned all stakeholders on goals.

Executed projects that optimized and digitized MetLife Mexico’s interactions with agents and customers for life insurance sales. Collaborated with stakeholders, business partners, product managers, and development teams for evolving, innovating, and scaling mobile offering for mass consumption. Orchestrated software development and deployments from inception to completion, delivering initiatives 20% under budget.

Directed the development of agent sales portals and customer mobile applications (iOS and Android), streamlining data entry and providing real-time updates. This improved agent responsiveness, enhanced customer experience and satisfaction, and standardized processes, leading to higher sales and better performance.

Achieved 30% cost savings by transitioning from paper forms to digital processes, reducing errors, expediting transactions, and improving operational efficiency, customer service, and satisfaction. Implemented automation solutions that streamlined workflows and reduced manual effort by 40%.

Led 2 onshore UAT / automation teams and 2 offshore development teams, using Waterfall and Agile methodologies. Monitored project work streams, documented progress, and communicated with stakeholders in providing updates, driving alignment with goals, fostering collaborative environment, and ensuring successful project outcomes.

Facilitated daily standups, iteration reviews, and planning ceremonies, ensuring clear communication and team alignment. Coached team on SAFe Agile methodology and best practices, improving workflows, collaboration, and productivity, while driving successful project delivery and continuous process improvement in software development.

Identified and mitigated project risks and issues early, ensuring timely resolutions that kept projects on track, enhanced stakeholder confidence, and led to smoother execution, higher efficiency, and successful delivery within planned schedules.

Marielena Daley ***************@*****.*** Page Two

HILL-ROM, Cary, NC

Project Manager 2015 to 2020

Led 100+ remote product migrations and software upgrades per year and interfaced with all areas of the organization, third parties, field service personnel, and remote services management team to optimize practices for hospital remote software upgrades. Trusted thought leader on topics that added value and ROI-related to project management, system implementations, integrations and upgrade best practices.

Oversaw project planning, timelines, scope definition, resource allocation, and internal and onsite resources and built and maintained trusted relationships with clients and vendors, achieving all project deliverables YOY.

Enhanced remote services project management role by developing processes for customized remote software upgrades that extended customer support from 1 to 3 days before transitioning to customer service.

Increased return on investment (ROI) and minimized downtime by collaborating with hospital IT staff to gather nurse call system customization details prior to remote upgrades. Led negotiations with customer leadership to adjust upgrade best practices, ensuring efficiency and alignment.

Established sequence of repeatable tasks for remote upgrades and customer requirements gathering that allowed for early identification and resolution to potential risks and issues, leading to better tracking and analysis of performance metrics and continuous improvement.

Documented and maintained best practices for remote software upgrades, providing new project managers with reliable procedures, sharing knowledge that ensured process consistency, streamlining onboarding, and supporting performance improvement for existing team members.

Recommended product development improvements based on customer input, strengthening relationships and validating requests for product changes and new features, ultimately increasing ROI.

Earlier Experience

NETAPP INC., RTP, NC - Product Transition Support Representative - Consultant

SPECTRUM MOBILE, Cary, NC - Business Development Manager / Project Manager

BMC SOFTWARE INC., Cary, NC - Business Development Specialist

EVOLIS, Angers, FR - Channel Sales Manager

iBASIS INC., Burlington, NC - Regional Sales Manager

Education

Bachelor of Arts (BA), Political Science, University of Massachusetts, Lowell, MA

Certifications Professional Training

Certified SAFe® 5 Scrum Master Certified SAFe Practitioner Experienced Project Manager

ScrumStudy Fundamentals Certificate ITIL v3.0 Foundation Certified Project Management Professional Training

Professional Tools Software Methodologies

Microsoft 365 (Word, Excel, PowerPoint) Google Apps Suite MS Project Jira (Scrum and Kanban) Confluence

MS Power BI Azure Smartsheet Waterfall and SAFe Agile

Contact this candidate