Customer Service Data Entry

Jessica Baker

CUSTOMER-FOCUSED PROFESSIONAL DEDICATED TO SERVICE EXCELLENCE

Wellsville, NY *****************@*****.*** 585-***-**** PROFESSIONAL SUMMARY

Results-driven and compassionate professional with a proven track record in delivering exceptional customer service and fostering positive relationships. Adept at addressing customer needs, resolving concerns, and ensuring satisfaction by providing personalized solutions. Known for strong communication skills, problem-solving abilities, and a commitment to maintaining high standards of service in fast-paced environments. Dedicated to creating positive, people-centered experiences that enhance customer loyalty and drive business success. AREAS OF EXPERTISE

Leadership Management Phlebotomy Data Entry

Record Keeping Multitasking Time Management Problem Solving

Team Collaboration Active Listening Attention to Detail Sorting and Filing PROFESSIONAL EXPERIENCE

Lab Assistant, St James Hospital, Hornell, NY 03/2022-10/2024

• Collected and processed patient samples, ensuring accurate labeling and preparation to maintain sample integrity and avoid cross-contamination.

• Performed routine laboratory tests and assisted lab technicians, contributing to timely and accurate patient diagnoses.

• Maintained lab equipment and monitored supplies, ensuring proper functionality and continuous operation of laboratory processes.

• Adhered to strict safety protocols and infection control procedures, handling biohazardous materials while maintaining a safe and organized lab environment.

Teller, Five Star Bank, Mount Morris, NY 02/2019-08/2019

• Processed customer transactions including deposits, withdrawals, and payments, ensuring accuracy and adherence to bank policies.

• Assisted customers with inquiries about account balances, transfers, and other banking services, providing excellent customer service.

• Balanced cash drawers daily, maintaining accurate records and resolving discrepancies to ensure efficient operations.

• Promoted bank products and services, identifying opportunities to cross-sell and meet customer needs, contributing to increased branch sales.

Crosby, Cashier & Cook, Bolivar, NY 08/2017-07/2018

• Prepared and cooked a variety of menu items, ensuring food was served promptly and met quality standards.

• Processed customer orders and handled cash transactions efficiently, delivering excellent service while maintaining accuracy at the register. bullet point here.

PROFESSIONAL EXPERIENCE CONTINUED

Garden Care Representative, Country Max, Depew, NY 05/2017-07/2017 Cashier, Wal-Mart Supercenter, Olean, NY 09/2016-04/2017 Cashier, Giant Food Mart, Cuba, NY 04/2014-04/2016 EDUCATION

High School Regents Diploma, Friendship Central School, Friendship, NY Phlebotomy, BOCES, Olean, NY

ADDITIONAL TRAINING & CERTIFICATES

Phlebotomy/AMCA, BOCES, Olean, NY

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