Operations Manager Customer Service
Resume:
Peter E. O’Brien
Chicago, Il ***55
*************@*****.***
Objective
To obtain a position where I have the opportunity to play a direct role in the unlimited growth and success of a solid organization.
Education
Bachelor of Science in Information Technology Management May 2002
Marquette University Milwaukee, WI
Employment
Technical Production Manager October 2021 – October 2023
Carmax Tinley Park, IL
Controls the flow of vehicles through the reconditioning process by proper distribution of CQI/VQI starts, parts return cars, and recheck vehicles
Achieves daily and weekly production targets in mechanical work zone
Maintains Tech billed hours per CQI/VQI at or below CarMax standards
Oversees the Big Approval Process for mechanical inspection and manages vehicle priority through the use of the ERO system
Partners with other functional areas and managers as needed to collaborate on questions regarding vehicle quality and potential kicks
Performs all Asset Protection and EH&S responsibilities expected in the role
Manages associate at the individual level by using Managing to the Individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance management
Continually develops functional knowledge
Operations Manager June 2017- May 2021 Heartland Facilities Chicago, IL
Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
Excellent Customer Service Skills
Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations
Establish base pricing and working relationships with all 3rd party vendors and follow up with vendors to ensure work is done to satisfaction
Perform on site inspections and oversight of large jobs nationwide
Coordinate and complete commercial site remodeling, rebuild, and teardown of sites to required specifications.
Operations Manager October 2014- May 2017
Servpro of Mt. Prospect Mt. Prospect, IL
Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
Certified expert with fire, flood and mold mitigation
Job surveying, estimating, pricing and billing
Excellent Customer Service Skills
Project Manager October 2013—September 2014
O’Keefe Builders Chicago, IL
Studies specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.
Shapes or cuts materials to specified measurements, using hand tools, machines, or power tools.
Follows established safety rules, regulations, and maintaining a safe and clean environment
Implementation Specialist/Application Consultant October 2004—July 2013
Command Alkon Incorporated Woodridge, IL
Install, configure and system test software
Perform data analysis and implementation
Responsible for entire customer relationship including expectations of software development, satisfaction, and implementation of the software. Form business plan with upper management to implement software usage with all end users
Perform on site training internationally with all end users of software.
Assistant Branch Manager January 2003—September 2004
Enterprise Rent-a-Car Company Chicago, IL
Assists manager in efforts to reach profit, performance, and customer service goals.
Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable.
Coordinates communication with branch staff.
Electronics Technician August 2002—January 2003
Quality Installation Services, Inc. Chicago, IL
Set up electronic systems and devices
Monitor and report on project progress
Test system functionality and analyze data
Repair malfunctions in circuitry and other system structures
Remodeling Contractor April 2001—September 2001
Low Voltage Systems, Inc. Chicago, IL
Studies specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.
Shapes or cuts materials to specified measurements, using hand tools, machines, or power saws.
Follows established safety rules, regulations, and maintaining a safe and clean environment
Computer Skills
Windows 95-2008, XP/10/11
Microsoft Office, SQL
DB Explorer
Change Point
Clarify
VPN Networks
Citrix
Helpdesk
Work Day
Contact this candidate