Customer Support Service

ERIN JUAREZ

SKILLS

Microsoft Word, Outlook, Excel, Adobe, PowerPoint, Progression, Macola, DataForma, Service Channel, Salesforce, M3, Heartland Accounting, Shipwell, Texas State Notary Public

Highly motivated, organized, able to multitask, great communication/phone skills

EXPERIENCE

March 2024 – October 2024/Contract EJ, USA Katy, TX

Customer Service Specialist

Managed and maintained customer accounts ensuring a high level of client satisfaction and retention.

Addressed customer inquiries, resolved issues and provided accurate product and service information using Salesforce.

Processed ordered, tracked deliveries and managed account changes with accuracy and attention to detail using M3 software.

Processed payments for cash accounts using Heartland accounting software.

Created quotes for vendors, various municipalities, federal agencies and distributors using Salesforce software.

Transfer product from multi-state distribution centers and production plants to fulfill customer orders and maintain local inventory via LTL and full truckload shipments using Shipwell software.

Improved customer retention rate and sales by 18% on average through proactive account management and problem solving.

2018 – 2023 Partner’s Commercial Roofing Houston, TX

Project Coordinator/Asst. Project Manager

Oversee up to 30 projects simultaneously in multiple states.

Dispatch and coordinate multiple subcontractors.

Procurement of materials and equipment

Preliminary documents to include certificate of insurance, worker verification form, W9, labor rates, signed contracts, safety requirements, ect.

Closing documents and invoicing such as AIA, subcontractor warranty and waivers

2004 - 2018 Houston Foam Plastics Houston, TX

Account Management

Oversee 8 – 10 accounts simultaneously.

Responsible for all client communication and conflict resolution.

Order entry

Monitoring the products and production process to keep existing orders on schedule.

Procurement of corrugated material and DOW products

Work with forecasts to maintain inventory control.

Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Approves change orders and invoices and is responsible for payment collections.

Make sure deliveries are on time and prepare documents needed to ship internationally.

Oversee new projects; communicate between Research & Development/Design department.

Maintaining price list and communicate price increases to client.

Previous job history provided upon request.

EDUCATION

2003 - 2009 University of Houston Downtown Houston, TX

1992 – 1996 Mayde Creek High School Katy, TX

***********@*****.***

KATY, TX 77450 • 281-***-****

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