Customer Service Warehouse Associate
Resume:
Pushparani Muralitharan
Brampton, ON
*******.******@*****.***
CAREER SUMMARY
Energetic professional with more than 10 years of experience in the industry pharmaceutical and other various industries and customer service. Proficient in Microsoft Word and Excel, the ability to create, manage, and analyze data efficiently. Seeking a position that leverages my skills in logistics, data management, and team collaboration. RELEVANT SKILLS
CUSTOMER SERVICE
• Reliable and trustworthy team player that can work well with others and independently.
• Skilled in actively listening to customers to fully understand their concerns and provide appropriate responses or solutions.
• Enhanced ability to problem-solve, analyze, and be approachable during difficult situations.
• Exceptional verbal and written communication abilities to interact clearly and professionally with customers, addressing their needs and concerns.
TECHNOLOGY
• Proficient in using Microsoft Word, Excel, PowerPoint, and Outlook for document creation, data analysis, presentations, and email communication.
• Excellent communication skills via phone, chat, and email.
• Able to use various communication channels including Zoom, Skype, and Microsoft Teams. EMPLOYMENT EXPERIENCE
Warehouse Associate Nov 2020 – 2022
Amazon – Bolton, ON
• Processed and packaged orders with precision and speed, ensuring all shipments were prepared accurately and efficiently.
• Collaborated effectively with team members to achieve warehouse goals, enhancing overall operational efficiency.
• Set up and operated filling and packaging machinery to maintain product quality and optimize production flow. Technician Assistant Aug 2017 – Oct 2020
Ingram Micro – Mississauga, ON
• Downloaded images and instructions to new phones to ensure proper setup and configuration.
• Assisted technicians in processing their tasks efficiently, streamlining their workflow for faster and easier completion.
Pushparani Muralitharan
Brampton, ON
*******.******@*****.***
Online Shipping Clerk Oct 2016 – Mar 2017
Aritzia – Mississauga, ON
• Prepared outgoing shipments, ensuring accurate completion of all necessary paperwork.
• Verified customer orders and confirmed delivery details to ensure products were sent to the correct recipients.
• Inspected packages for any damage, such as tears, cracks, or dents, and ensured materials were securely packed to minimize breakage during transit.
Warehouse Associate Sep 2015 – Apr 2016
TJX Warehouse – Mississauga, ON
• Packaged, weighed, and labeled products according to daily orders, ensuring accuracy and efficiency.
• Ensured all packages were correctly packaged, sealed, and ready for shipment.
• Fulfilled order specifications promptly and accurately to meet customer requirements. EDUCATION
Bachelor of Science in Chemistry and Biology Sep 1986 – Apr 1990 University of Jaffna – Sri Lanka
Mandatory Subjects of Pharmaceutical Technology Course 2004 – 2005 Seneca College – Toronto, ON
• Microbiology 01
• Microbiology 02
• Liquid Chromatography
• Pharmaceutical Manufacturing Techniques
• Gas Chromatography
• Pharmaceutical Drug Legislation
• Lab Assay
• Quality Assurance
TRAINING AND CERTIFICATIONS
Skills for Employment Program Completed Aug 2024
Peel Adult Learning Centre – Brampton, ON
North Star Digital Literacy Certificate Earned Aug 2024 Peel Adult Learning Centre – Brampton, ON
• Microsoft Word
• Microsoft Excel
• Windows OS
• Google Docs
Accessibility for Ontarians with Disabilities Training Earned Aug 2024 Peel Adult Learning Centre – Brampton, ON
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