Customer Service High School

Ricardo Salcedo

Cell: 840-***-****

*************@*****.***

SUMMARY OF SKILLS

-Strong inter-personal and customer service

-Public speaking

-Bilingual-Spanish

-Value timelines and deadlines

-Experience with Microsoft Outlook, Word, and Excel

-Strong team worker and fast learner

-Billing and Labor planning

-Knowledgeable on C-PAT and general GMP (Good manufacturing practices) requirements

-Organized on scheduling my work tasks.

-Enjoy developing teammates to become leaders/trainer.

EDUCATION

Chaffey High School, Ontario C.A June 2007

High School Diploma

WORK EXPERIENCE

GEODIS/INVACARE: Operation/Inventory Lead Sep 2017-March 2024

-Manage labor hours and payroll in electronic timekeeping.

-Interview and train prospective and new team members

-Ensures team understands and works toward performance goals.

-Ensures compliance with all company and customer policies and procedures including safety.

-Submits weekly, monthly, and other special services billing to customer services representatives.

-Schedules work for special and periodic inventories

-Prepares reports for leadership.

-Inventor all products in the warehouse

-Shipping and receiving

-Manage labeling product on floor.

-Control traffic on dock floor (truck drivers and customer pick-ups)

-Communicate with customers with their pick-up orders.

-Manage return and damage products.

THAT GUY SERVICES: Pest control Lead technician 2013-2017

-Charge of my own route

-Receive work orders and work requests, determine the nature of the problem, and undertake necessary actions.

-Wildlife trapping and inspector

-Sales representative

-Service commercial apartments, termite, and bed bug treatment.

-Service metro buses.

-Inspected and treated apartments and commercial buildings

-Maintain records and files and prepares reports on activities.

OHL/INVACARE: Operator 2008-2013

-Shipper and receiver

-Load & unload trucks by hand.

-Forklift experience.

-Perform data entry.

-Perform maintenance duties to sustain a clean work area.

-Authenticate quantities received, pull and scan orders.

PAPA JOHNS: Manager 2005-2008

-Cashier Operator

-Teammates scheduling/payroll and labor planning

-Assist customers with their needs.

-Complete store clean up

-Open and close procedures

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