Services Manager Digital Marketing

STEPHEN HEATHERBY

CREATIVE SERVICES MANAGER

P 610-***-**** E **********@*****.*** A 35 Althea Lane, Morton, PA 19070 W Steveheatherby.com

OBJECTIVE

EDUCATION

As an accomplished creative and marketing professional with 5 years of experience driving user engagement and enhancing brand image to generate revenue, I aim to join your team of driven, passionate professionals and collaborate with colleagues and industry experts to bring your brand to new heights of success. Bachelor’s Degree – Marketing

Western Governors University

November 2024 –

Web Design Certificate

Drexel University

January 2022 – December 2022

Digital Marketing Certificate

Penn State University

September 2020 – May 2021

Graphic Design Diploma

Chubb Institute

August 2005 – August 2006

KEY SKILLS

• Creative direction

• Search engine marketing

• Search engine optimization

• Strategic planning

• Social media strategy

• Project management

• Marketing analytics

• Event promotion

• Event planning

• Budget oversight

• Problem-solving

PERSONAL TRAITS

• Creative

• Collaborative

• Friendly

• Approachable

• Coachable

• Passionate

• Inquisitive

EXPERIENCE

May 2020 – Current

Creative Services Manager

Drummond Scientific Company – Broomall, PA

• Self-motivated, with a strong sense of personal responsibility.

• Effective in fast-paced environments.

• Work well in a team setting, providing support and guidance.

• Excellent communication skills, both verbal and written.

• Attention to detail while completing assignments.

• Critical thinking skills for breaking down problems, evaluate solutions and make decisions.

• Strong organizational and time management skills while managing multiple projects.

• Adaptable and proficient in learning new concepts quickly and efficiently.

• Produce aesthetically pleasing, easily producible and fresh creative content.

• Maintains timeline and budget guidelines for daily operations and all projects.

• Champions innovation within the department, inspiring team members to explore new ideas and techniques for better results. January 2013 – May 2020

Warehouse Manager / Assistant Packing Supervisor

Drummond Scientific Company – Broomall, PA

• Inspected and packaged finished glass capillaries and life science equipment.

• Coordinated with other departments in management on completion and shipping timelines.

• Managed warehouse for raw materials, inventory

• Worked with quality control for incoming inspections and quarantining materials in non-compliance

• Performed regular inventory checks and cycle counts for accurate record keeping.

• Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.

• Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.

• Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.

• Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Submitted documentation and reports to upper management. August 2006 – May 2020

Graphic Designer / Advisor

SH Graphics – Morton, PA

• Met with clients to analyze business audience and immediate needs.

• Design media for use, including logos, literature, stationary, and other branded items for marketing and/or internal use.

COMMUNICATION

As the voice of the brand on social media, I use our channels to inform potential users of our business’ strengths and capabilities through engaging, entertaining yet informative content while also retaining users though updates and engagement though email and retargeting ad campaigns.

LEADERSHIP

As a manager, and an assistant supervisor, I used my role to motivate those around me though positive reinforcement and constructive criticism, taking great care to not “tear down” one’s character, but to build them up and inspire them to achieve greatness both professionally and personally. REFERENCES

Available upon request

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