Customer Service Process Improvement

Kelsey Smith

Cell: 607-***-****

**********@*****.***

Summary

-Skilled and dedicated employee committed to addressing concerns with speed, accuracy, and professionalism.

-Excellent customer service skills who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction.

-Excellent leader-ship skills, works well with other co-workers and independently.

-Efficient computer skills and knowledge of computers.

-Efficient typing skills.

-Efficient multi-tasking skills while offering and displaying job performance when it comes to problem solving as well as developing solutions.

Highlights

-Dedicated to process improvement. -Resourceful

-High customer service standards. -Dependable

-Strong problem solving ability. –Communication skills.

-Time management skills. –Team player.

-Computer savvy. –Critical thinker.

-Leadership skills. -Multi-tasking skills.

Accomplishments

Excellent leadership skills. Excellent listener and verbal and communication skills. Excellent attendance.

CPR/AED and First Aid certified. Proficient in EMARs and Microsoft Word. Fast and proficient typer.

Experience

Finger Lakes South

01/24-present

Cleans at the local airport. Attention to detail, punctuality, attendance, customer service skills, etc.

Arnot Health

8/10/22-12/6/22

Worked in busy addictions office. Took vitals, patients medical history, asked how they were doing on his/her medication specific to them, triaged patients, gave shots, gave vaccinations.

Guthrie Health

LPN at busy internal medicine office. Takes and records vitals, referrals, patient calls and messages, point of care testing, cleans rooms between each patient, knows scope of practice, orders labs, tests, etc. Injections, medication reconciliation. Takes verbal orders from physician. Patient centered care. Educated in electronic record.

Corning Center

September 2020-October 2020

LPN at a LTC facility. Records vitals, does medication pass and treatment cart, counts narcotics with other nurse before/after shift, helps residents with daily tasks, delegates tasks to CNAs, often works double shifts, feeds residents, does charting in the eMAR and eTAR.

5 Star Urgent Care

November 2018- January 2019

LPN in a fast paced urgent based setting performing vitals, medical procedures such as but not limited to: EKGs, rapid strep tests, flu swabs, mono tests, RSV tests, pregnancy tests, sterile field setup for provider for lacerations. Setup for pelvic exams. Administration of medication, PPDs, TDAPs, and other IM injections Performed whisper tests and eye tests for physicals, drug screens . Responsible for sending out specimens as well as calling patient and scanning in labs to patient’s chart. Proper sterilization of rooms, sterilization of suture kits and suture removal, and knowledge and responsibility of running the audioclave (cleaning weekly and monthly). Communication skills, leadership skills, organization skills, and working as a team is pivotal.

Sams Club

April 2013 to March 2014

Sales clerk in the connection center and technology department. Excellent customer/member service skills. Works well with other employees and independently. Creative with coming up with new ideas to benefit sales and the company. Follows directions fluently and in timely manner. Excellent attendance. Multi-tasking and executes well under pressure and in a professional manner. Always willing to help other employees in other departments to get the job done.

Cleaner

November 2007 to Present

Retterers & Sons Cleaning Service-Beaver Dams, NY

Cleaned colleges, factories, residential and commercial buildings, construction clean up. Polished furniture and metal fixtures. Cleaned dorm rooms, bathrooms, hallways, etc. Scraped gum/wax off hard surfaces and carpet. Excellent knowledge of cleaning chemicals and their purposes. Maintained all janitorial equipment in a clean and safe environment. Excellent organization skills with cleaning chemicals and equipment. Stripped, buffed, and waxed floors. Cleaned and maintained bathrooms and showers, swept and mopped all floors.

Sales Associate

November 2007 to August 2011

Burlington Coat Factory-Horseheads, NY

Described merchandise and operations of merchandise to customers. Placed special orders and called other stores to find specific item(s) for customers. Operated cash register to process cash, check, credit card, and gift card transactions on a daily basis. Replesnished floor stock and process freight on a regular basis. Participated in inventory of merchandise each year. Maintained excellent verbal and communication skills with co-workers, management, and customers.

Cleaner/Sales Associate

November 2012 to January 2013

Kustom Cleaners-Horseheads, NY

Cleaned residential and commercial buildings. Attendance a must. Also worked in a dry-cleaning store and interacted with customers on a daily basis. Had knowledge of opening and closing the store. Operated a cash register to process cash, checks, and credit cards.

Education

Corning-Painted Post East High School, 2007

Corning, NY USA

High School Diploma

University Of Phoenix, 2014

Tempe, AZ USA

Associate of Arts

Human Services

GST BOCES

Licensed Practical Nursing Program

Graduated July 19, 2017 with diploma.

Profession: LPN, State of NY.

License Number: 33012

Date of Licensure: 08/31/2018

Expiration Date: 04/2024

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